Job Title: Director - Advice & Growth
Job Status: Permanent, Full-Time One (1) Existing Vacancy
Primary Location: Hamilton, ON (Travel between branch locations as required) Hybrid Work Available
At Healthcare & Municipal Employees' Credit Union (HMECU), the Director - Advice & Growth is responsible for leading our member-facing advice, growth, and relationship management functions across all service channels, including branch operations, HMECU Connect, wealth services, and future insurance offerings.
This role is ideal for a strategic leader who is passionate about developing people, strengthening member relationships, and creating exceptional member experiences. You'll play a key role in translating HMECU's Unique Value Proposition into meaningful outcomes while supporting sustainable growth and organizational success.
For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.
Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.
-
Develop and execute strategies that support membership growth, deposit growth, lending growth, and relationship deepening
-
Establish advisor effectiveness standards across branch, virtual, wealth, and future insurance channels
-
Strengthen referral practices and promote a culture of proactive member engagement
-
Monitor key growth metrics and partner with leaders to drive performance improvement
-
Lead the translation of HMECU's Unique Value Proposition into consistent member experiences
-
Review and improve member journeys across all service channels
-
Identify opportunities to enhance service delivery, advisor effectiveness, and member satisfaction
-
Support the execution of strategic initiatives that strengthen member relationships and organizational performance
-
Provide leadership and oversight to Branch Managers, the Manager of HMECU Connect, and wealth leadership
-
Coach and develop leaders to build engaged, high-performing teams
-
Support workforce planning, succession planning, and talent development initiatives
-
Foster a culture of accountability, collaboration, and continuous improvement
-
Participate in the development and execution of HMECU's strategic plan
-
Collaborate with internal stakeholders to achieve organizational goals
-
Provide insights related to member behaviour, service delivery, growth opportunities, and emerging industry trends
-
Lead or participate in strategic projects and organizational initiatives
-
7+ years of progressive leadership experience within a credit union or financial institution
-
Bachelor's Degree in Business, Commerce, Finance, or a related field, or an equivalent combination of education and experience
-
Demonstrated success leading member-facing teams and achieving growth objectives
-
Strong understanding of retail banking, lending, deposits, wealth services, insurance, and relationship management practices
-
Experience coaching leaders and developing high-performing teams
-
Strong communication, leadership, and relationship-building skills
-
Experience leading organizational change and implementing strategic initiatives
-
Strong analytical and problem-solving abilities with the ability to translate data into actionable business strategies
-
Must be bondable
Make a strategic impact – Influence the future of member experience, advice delivery, and growth across the organization
Lead and develop people – Build strong teams and help others reach their full potential
Purpose-driven work – Join an organization rooted in community, service, and care
Competitive total rewards – Comprehensive benefits and pension program supporting your wellbeing and future
Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.
HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.
Job Type: Permanent Full-Time
Compensation Range: $93,600 - $140,400
Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program
Pension: 7% Employer Contribution to our Defined Contribution Pension Plan
