(Seasonal Part-Time)
Pacific Coach Travel Services is the guest-facing brand of The Perimeter Group of Companies — one of BC's most trusted transportation operators. We connect visitors to BC's most iconic destinations: Victoria, Whistler, the Okanagan, and beyond. Perimeter Transportation has been ranked the #1 transportation company in Vancouver on TripAdvisor for over seven consecutive years and holds an all-5-star Google rating.
We are hiring a Guest Services Coordinator for our 2026 season.
Must be able to work: Tuesday, Wednesday, Thursday, Friday and Saturday.
Hybrid — you will work primarily from home with occasional in-office training days at our Richmond location. A reliable internet connection and quiet workspace are required.
ABOUT THE ROLE
This is the heartbeat of our guest operation — you are the voice on thephone, the person behind the booking, and the calm in the storm when things get complicated. No two hours are the same.
As a Guest Services Coordinator, you are the primary point of contact for guests before, during, and after their travel experience. You will handle bookings, answer questions, process payments, manage changes, andwork closely with drivers, dispatch, and tour operators to make sure every guest has what they need to travel with us smoothly.
WHAT YOU WILL DO
Guest Communication:
- Answer inbound calls, emails, live chats, and online inquiries promptly and professionally
- Help guests with tour bookings, pickup locations, itineraries, luggage rules, and ferry schedules
- Handle cancellations, reschedules, no-shows, and weather-related changes with calm and accuracy
- Respond to online reviews and guest feedback in a professional, brand-appropriate tone
- Support multilingual guests and manage high-stress situations with patience
Bookings and Payments:
- Enter and modify bookings in Xola
- Process payments and refunds per company policy
- Monitor and action incoming bookings from Viator, Expedia, GetYourGuide, and Jonview
- Prepare daily passenger manifests and operational notes for drivers and guides
Operations Coordination:
- Coordinate hotel pickups, passenger lists, and special requests with drivers and dispatch
- Problem-solve in real time — missed pickups, ferry delays, last-minute changes
- Call hotels to confirm logistics and liaise with partner attractions when needed
- Assist dispatch during peak periods
WHO YOU ARE
- Extremely organized — nothing slips through
- Calm under pressure — you prioritize and solve, not panic
- Friendly and patient — including with frustrated or anxious guests
- Fast multitasker — phone, bookings, and driver messages simultaneously
- Strong communicator — clear writing, confident speaking
- Tech comfortable — you pick up software quickly
- Thinks on their feet — you act, you do not wait
ASSETS AND EXPERIENCE (nice to have, not required)
- Tourism, hospitality, or guest services background
- Experience with Xola, Rezdy, FareHarbor, or similar booking systems
- Familiarity with Viator, Expedia, GetYourGuide, or Jonview
- Second language — we serve a high volume of international guests
- Dispatch or operations coordination experience
WHAT WE OFFER
- $22.00 per hour + 4% vacation pay
- Front-row seat to one of BC's most respected transportation and tourism operations
- Real responsibility from day one — this is a core role, not a support role
- A team that trusts your judgment
- Opportunity to return for the 2027 season with expanded responsibility
HOW TO APPLY
Send your resume and a brief note telling us why this role fits you.
Email: [email protected]
Subject line: Guest Services Coordinator Application — [Your Name]
We are reviewing applications immediately. Interviews are rolling. We want the right person in this seat before July 1.
The Perimeter Group of Companies | perimeterdrivers.com/pcts
- https://perimeterdrivers.com/pcts/
Pay: From $22.00 per hour
Benefits:
Application question(s):
- Do you have at least 1 year of experience in a customer-facing role
(hospitality, retail, tourism, travel, or similar)?
- In your most recent customer service role, approximately how many
customer contacts (calls or emails) did you handle per day?
- This role involves managing multiple urgent tasks simultaneously during
peak season — for example, a delayed ferry, a missing passenger, and an
incoming phone call at the same time. Are you comfortable working in a
fast-paced, high-pressure environment?
- Are you legally authorized to work in Canada?
- Do you have any experience in the transportation, tour, or travel
industry specifically?
- Have you worked with any of the following booking or reservation systems?
Xola, Rezdy, FareHarbor, or similar booking systems
Viator, Expedia, GetYourGuide, or Jonview
- In 3-5 sentences, describe a situation where you had to handle a
frustrated or upset customer. What did you do and what was the outcome?
- Our start date is July 1, 2026.
Is that start date workable for you?
- Are you available to work at home in a quiet location with access to high speed internet connection?
Experience:
- Conduct professional phone, email English conversations: 1 year (required)
- Customer Service & Support: 2 years (required)
Language:
- Are you a clear and confident English communicator? (required)
Work Location: Remote
