PROJECT MANAGER Consultant - Emergency Dispatch Operations Centre
THE OPPORTUNITY
Total Systems Solutions Consulting Inc. https://totalsystems.ca is seeking a Project Manager – Implementation to work for our public sector client at the Provincial Health Services Authority (PHSA) in the Province of British Columbia, CANADA.
You must be available 100% to work remote full-time 40 hours per week with availability Monday to Friday from 8:00am to 5:00pm in the Pacific Time Zone.
The consultant is expected to start January 6, 2025 and the contract length is 2 years.
Project Description
The BC Ambulance Service provides public ambulance service in British Columbia under the authority of BC Emergency Health Services. As Canada's first provincially-operated ambulance service, the BC Ambulance Service (BCAS) provides emergency pre-hospital treatment and transportation by ambulance (Air and Ground) to the public and visitors to BC. Serving an area of almost one million square kilometers, BCEHS is the largest provider of emergency health care in Canada and one of the largest in North America. Close to 5,000 BCEHS employees support patient care, including paramedics, Clinical Hub specialists, emergency medical call-takers and dispatchers, front-line staff, administrators and managers.
Through 3 ground dispatch centres, 1 air-dispatch centre, and paramedic services, expert patient care is delivered from the moment a 9-1-1 call for medical help is received, to treatment at the scene and transport to hospital.
In this 24 by 7 Province-wide 911 medical emergency communication centre, business continuity objectives are expected to be always available no matter what disruptive circumstances may occur whether natural disasters, facility, technical or human related.
BCEHS is seeking a Consultant with expert level knowledge in emergency dispatch communications to assist in the design of a new, post-disaster, Kamloops Dispatch Operations Centre (KDOC) as the current site is undersized and in critical facility condition. The successful proponent will work with BCEHS and PHSA in the development of a service plan (SP) and functional program (FP) for KDOC which will identify space requirements based on BCEHS operations and future service needs. The space should be capable of accommodating dispatch workstations, supervisor workstations, multipurpose rooms, locker/change rooms, administrative areas, training space and other spaces identified during stakeholder engagement. Site requirements (e.g. parking requirements, landscaping, sustainability standards, etc.) will be determined and documented in the SP/FP. The document is intended to inform best practices for planning, construction and operation of the dispatch operations centre. This work will include the development of a business continuity strategy, specific to ensuring effective redundancies of the dispatch system, and incorporating these into the design of the new KDOC facility. Lastly, they will assess the current business continuity plans in KDOC and lead in the appropriate way forward to align with business continuity best practices and strategies.
The space requirements outlined in the functional program will be used by BCEHS and PHSA to determine an appropriate location and high-level cost estimate for relocation of the KDOC facility.
The Project will be broken out into the 3 Phases that will undergo a review process before moving to the next Phase:
Phase 1
- conduct a current state assessment of KDOC and relative business continuity risks and form a recommended strategy for development of a KDOC replacement facility;
Phase 2 (based on the accepted recommendation/options from Phase 1)
- development of a clinical service plan and functional program for a new Kamloops Dispatch Operations Centre that includes KDOC’s function within a dispatch business continuity strategy;
Phase 3
- conduct a post-project assessment including KDOC’s function(s) within a Business Continuity process.
Service Required
The Project Management & Implementation Consultant(s) responsibilities include, but are not limited to:
- Development of a service plan and functional program for a new KDOC as defined in the project description
- In collaboration with BCEHS and PHSA, develop a detailed work plan complete with milestone dates for completion of the SP/FP.
- Facilitation of user group meetings with key BCEHS staff including but not limited to the Senior Provincial Executive Director, Strategy and Transformation, Director, Emergency Dispatch Operations, Executive Director, Facilities and Planning, Senior Director, IMITs, Senior Manager, Strategic Planning & Projects, and Director of Organizational Resilience, who will provide the needs and requirements for the proposed dispatch operations centre. The proposal should outline the number of virtual meetings required to complete the scope of work and should include for one site visit.
- Attendance of bi-weekly half hour meetings with the Project lead to discuss scope and resolve any issues.
- Provision of documentation and minutes for each meeting including attendees, agenda, discussion and decisions.
- Provide drafts of the SP/FP to the BCEHS and PHSA project team at the 50 per cent, 75 per cent and final draft stages for review and comment.
- Incorporation of feedback from BCEHS and PHSA project team into a final SP/FP report.
- Provision of summary text related to the following categories for inclusion in a briefing note or Ministry of Health Business Plan:
1. Service need
2. Background information
3. Scope description
- Responses to clarifying questions (if any) required to confirm the feasibility of the project. This phase of work will support estimation of the operating and capital costs.
- Responses to clarifying questions during the schematic design phase. The scope will be limited to answering questions from the schematic design team, as required to inform the schematic design.
- The deliverable will be a report style document in a format agreed upon by the BCEHS and PHSA project team and consulting team. It will inform the location options analysis, feasibility study, schematic design, capital cost estimates and construction schedules that will be used in determining an appropriate future location for the Kamloops Dispatch Operations Centre.
As it relates to a new KDOC:
- Plan, lead and develop a Business Continuity Strategy, Business Continuity Manual and support the development of Business Continuity Plans with project stakeholders and executives specific to KDOC and related activities.
- Review, assess and report back to the project stakeholder current business continuity practices plans and provide recommendations / improvements specific to KDOC and related activities.
- Plan and lead discussions on a roadmap or best way forward for KDOC to maximize its facility, technology, people and processes with business continuity in mind.
- Ensure KDOC business continuity plans and reporting align with Provincial Digital Health and Information Services (PDHIS), and PHSA.
Consultant Qualifications
Must possess operational experience with NG911 technology
- 10+ years of experience as a program lead in business continuity management and crisis management
- Experience in implementing business continuity management in a 9-1-1 communication centre
- Knowledge of industry standards and best practices for BCMS and crisis management
- Strong project management and leadership skills
- Excellent written and verbal communication skills
- Ability to communicate complex concepts in a simple and engaging manner
- Highly detail-oriented work style
- Preference will be given to candidates certified in business continuity management or emergency management
- Health care facilities experience and experience with emergency services, preferably with dispatch operation centres
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: Up to $95.00 per hour
Expected hours: 40 per week
Flexible language requirement:
Schedule:
Application question(s):
- Where on your resume have you worked using NG911 Technology
- Where on your resume have you worked as a program lead in business Continuity Management and Crisis Management?
Education:
- Bachelor's Degree (preferred)
Experience:
- NG911 Operational: 1 year (required)
- Project Managment: 3 years (preferred)
Licence/Certification:
- PMP, Prince2 or Project Management Equivalent Certification (preferred)
Work Location: In person
Application deadline: 2024-11-07
Expected start date: 2024-12-01
