At Omni Quality Living, our passion is people. Whether you are connected to us through residency, family, or as a team member, you are the driving force behind our everyday care!
We are currently seeking an organized, detail-oriented, and customer-focused individual to join our team as a Resident Services Assistant at our Petrolia, ON location - Bear Creek Terrace.
The Resident Services Assistant plays an integral role in supporting the day-to-day administrative operations of the Home. Working closely with the leadership team, this position is responsible for resident financial administration, admissions-related processes, payroll and benefits coordination, and a variety of business office functions that contribute to exceptional resident service.
Below are the responsibilities and qualifications needed for the role. But first, let’s get into what we can offer you!
THE DETAILS
- Full Time, Permanent
- Pay Rate: $26.00 - $27.00 per hour
- Required to work every other weekend
THE PERKS
- Employee assistance program
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care
THE RESPONSIBILITIES
- Prepare and process resident billings and invoices accurately and in a timely manner.
- Maintain and reconcile resident trust accounts and petty cash.
- Complete daily banking activities, including BMO deposits.
- Upload invoices for Accounts Payable processing.
- Coordinate incoming and outgoing mail and administrative correspondence.
- Process Notices of Assessment (NOAs), resident rate reductions, and related documentation.
- Assist with Public Guardian and Trustee (PGT) documentation and communication.
- Coordinate Capacity Assessments with internal and external stakeholders.
- Maintain resident census information and complete bed vacancy reporting.
- Act as the primary liaison between the Home and Corporate Payroll and Benefits teams, assisting with payroll documentation, benefit enrolments, and employee inquiries.
- Maintain accurate resident and administrative records while ensuring confidentiality.
- Provide professional customer service to residents, families, visitors, and external partners.
- Support the leadership team with general administrative duties and special projects as assigned.
QUALIFICATIONS
- Post-secondary education in Business Administration, Office Administration, Accounting, Health Administration, or a related field is considered an asset.
- Minimum two (2) years of administrative experience, preferably in Long-Term Care, Retirement Living, Healthcare, or a related environment.
- Experience with billing, invoicing, payroll support, bookkeeping, or financial administration is considered an asset.
- Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities.
- Excellent communication and interpersonal skills with a professional and customer-focused approach.
- Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn new software applications.
- Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive resident and employee information.
- Experience working with payroll, benefits administration, or resident financial processes is considered an asset.
Additionally, the successful candidate will project a positive image within the communities we serve and uphold Omni Quality Living's Mission, Vision, and Values.
Applicants must be eligible to work in Canada upon hire. Omni Quality Living is committed to offering accommodation to applicants with disabilities wherever possible. If you require assistance or accommodation during the application process, please contact us [email protected]
Please note that this is an existing vacancy and AI is not used as part of the selection process.
Job Types: Full-time, Permanent
Pay: $26.00-$27.00 per hour
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
