About Seaport Intermodal:
Founded in 2010, Seaport Intermodal is one of the top intermodal service providers in Canada. With terminals and container yards in Toronto, Ontario and Montreal, Quebec Seaport Intermodal provides on-time, terminal-to-door service at competitive prices. Proud of our reputation for complete customer satisfaction, each of our secure container yards has dedicated lift trucks for the movement and storage of shipping containers. With our large fleet of trucks that service all of Canada and the US, we move containers safely to any location on time with our talented team of Hazmat certified drivers.
Seaport’s mission is to effortlessly connect people to goods, which we accomplish through state-of-the-art technology and a talented team. Our vision is to make container transportation effortless, by bringing together the best teams and technology to enable the utmost convenience for our customers.
About the Role:
The Account Manager, reporting to the Key Account Management Director is responsible for developing and cultivating relationships with Seaport’s key clients. They anticipate and respond to customers’ unexpressed needs, ensuring an exceptional experience - enabling the organization to grow revenue with existing customers and to establish new accounts.
The Account Manager will be responsible for:
Relationship Management:
- Cultivate and maintain strong long-term relationships with key clients and their stakeholders.
- Ensure a high level of customer satisfaction-maintain close contact with all customers-including follow-up on SLAs and any deviations from SLAs.
- Facilitate customer onboarding and integration for new clients and new business.
- Act as the primary point of contact for all client interactions and inquiries.
- Understand clients’ unique business operations, needs, challenges and objectives in order to provide tailored solutions
- Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Account Growth and Strategy:
- Accountable for developing strategic account plans based on internal objectives, business development and external competitive marketplace issues and opportunities.
- Create and implement strategies to enhance business with key accounts, develop account maps and identify new market opportunities.
- Identify opportunities to upsell and cross-sell additional services to key accounts, contributing to revenue growth
- Identify various stakeholders, decision makers, influencers and executors associated with each account and maintain frequent and transparent communications with each of these.
Stakeholder Management:
- Communicate effectively with customers (external and internal) regarding potential delivery and service challenges.
- Communicate and coordinate with the Dispatch Team to ensure all customer needs are proactively communicated and real time information provided to the customer as required.
- Collaborates with internal departments, including Finance, Operations Managers, RESC, and the Customer Service Group to streamline processes and optimize Customer Service and efficiency.
Monitoring and Reporting:
- Provide documented activity reports of key account management efforts on a weekly, monthly and quarterly basis.
- Monitor goals to maximize sales, profit and ensure revenue targets are met and exceeded.
Key Candidate Attributes:
Effective Communicator- Exchanges information with clarity, empathy and understanding. Listens actively showing a genuine interest in what the speaker is saying. Tailors message to audience for maximum impact.
Customer Advocate/Customer Centric-Places customer needs first and works to deliver solution-based assistance through products and services.
Empathetic- Willing and able to view situations from the perspectives of other
Influential/Persuasive- Possess the ability to effectively and compellingly convey ideas, opinions or information in a way that convinces others to adopt a particular viewpoint, take specific actions, or make decisions aligned to a particular goal.
Problem Solver-Effectively identifies and understands the cause of an issue, plans and executes practical solutions to issues as they arise.
Persistent-Does not take disinterest or a direct “no” personally. Uses rejection as an opportunity to fine tune prospecting activities to efficiently target the right prospects with the best strategies.
Growth Mindset-Makes continuous efforts to learn and grow, because of their belief in the fact that abilities are not innate, but can be cultivated with persistent effort.
Requirements:
- Bachelor’s Degree or higher from an Accredited University Required
- 3 - 5 years of Sales or Account Management Experience
- Experience in the Intermodal Industry as an asset
- Experience in SCM and Drayage as an asset
- Hybrid role (2-3 days in office)
- This role may be required to travel within North America at least once per quarter.
- Commercial, account management, CRM management skills.
If this sounds like you, complete an application to join our dynamic, innovative, and growing organization today!
Seaport Intermodal and Harlyn Transport leverages a 3rd party software to create more fair and equitable screening processes which partly leverages AI. Find out more about lighthousehiring.ca
Job Types: Full-time, Permanent
Pay: $70,000.00-$100,000.00 per year
Additional pay:
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Sales: 3 years (preferred)
Language:
Work Location: Hybrid remote in Mississauga, ON L4W 4Z4
