We need someone to join our growing team.
Responsibilities:
- Answering Phone calls and emails in a professional and respectful manner.
- Inputting all relevant information into our field support system (Service Fusion).
- Overseeing the technicians’ schedule, ensuring calls are dispatched effectively based on priority, location and technicians’ experience.
- Monitor the technicians’ workload to ensure service calls are being attended to promptly.
- Raising Purchase Orders for required materials.
- Invoicing completed service calls and processing received payments.
- Assisting the accounting department with accounts receivable by tracking outstanding invoices, following up on overdue accounts, and ensuring timely collections.
- Communicating with customers regarding their account status and resolving any billing issues.
Qualifications:
- Ability to work with continual interruptions, as well as changing schedules and service calls
- Strong decision-making, problem-solving, and task prioritization skills.
- Ability to multitask in a fast-paced environment
- Excellent listening skills and the ability to understand concerns, and manager high-stress situations.
- Ability to work independently and as part of a team
Job Types: Full-time, Permanent
Salary: $24-$25 per hour
Job Types: Full-time, Permanent
Pay: $24.00-$25.50 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Port Coquitlam, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Dispatching: 1 year (preferred)
Work Location: In person
