This position resides within an integrated team of crisis intervention services who work in a coordinated fashion to provide crisis response, intervention and follow-up to clients in the counties of Haliburton, Peterborough, Northumberland and the City of Kawartha Lakes. The Crisis Intervention Worker (C.I.W.) delivers service through telephone response, mobile visits and short-term residential support at the Safe Beds facility. Crisis Interventions may include safety assessment and planning, supportive counselling, assertive outreach and engagement, and facilitation of admissions to the Safe Beds facility. The C.I.W. supports Safe Beds residents through the delivery of care planning, education around coping strategies, symptom and medication management, connections to and coordination with community services, and discharge planning.
1. Crisis Intervention Services
- Respond to crisis telephone calls
- Coordinate and participate in community outreach (mobile visits)
- Conduct crisis assessment with clients via telephone or in person including: the nature of the crisis, client’s emotional state and/or mental health, level of risk (as per agency Risk Management policies and procedures)
- Develop and implement a coordinated crisis response to resolve the crisis
- Follow up with clients where appropriate
- Assess for and address where appropriate, other non-crisis needs (e.g.: supportive counselling, information, referral to other services in the community, etc.)
- Assess, triage and coordinate access to the Safe Beds program, including transportation
- During the mobile visit, initiate a Plan of Care for their stay
- Make referrals to and coordinate services with community partners and other C.M.H.A. programs
- Advocate for and broker client access to other services and supports as needed
- Ensure appropriate and timely transfer of information to crisis team members and other supports
2. Safe Beds Programing and Supports
- Co-create, implement and refine a Plan of Care based on stated and observed needs with each client for their stay. This may include: identifying client needs, goals and actions; drafting safety plans; providing supportive counselling; providing education and information on managing stress, crises, medication, illness, activities of daily living and positive social interaction; connecting and coordinating with other formal and informal supports; advocacy with other community resources such as O.W. and O.D.S.P.; transition (post-stay) planning
- Conduct daily 1 to 1 appointments with each client in order to monitor and re-assess the Plan of Care and to carry out agreed-upon tasks or functions
- Respond to client emotional, safety and support needs as they arise throughout their stay
- Assist individuals with medications – teaching, prompting, monitoring
- Develop and promote programs and activities to promote client self-care and wellness
- Assist clients to function within a health group dynamic
- Share in the responsibility for all household duties including: meal preparation, cooking, cleaning, grocery shopping, laundry, sanitizing bedrooms and washrooms, garbage disposal, etc.
- Work takes place in the crisis intervention room, enroute to client meetings in a company vehicle or the worker’s private vehicle, in client homes, in the community and in a residential/group home setting
- Work directly with individuals living with mental illness, dual diagnosis, acquired brain injury, Fetal Alcohol Spectrum Disorder (F.A.S.D.) and/or concurrent disorder, who experience crises, instability and various levels of functioning, and who may be in conflict or are at risk of coming in conflict with the criminal justice system
- This program runs 24/7, 365 days a year – the requirements are for staff to work rotating day, evening and overnight shifts, weekends and statutory holidays
- Scheduled shifts are posted at a minimum of 2 weeks in advance, however staff may occasionally be reassigned to alternate shifts on short notice to meet program coverage needs
- There are multiple competing demands which require time management skills, the ability to be flexible and to prioritize
- Crisis work can be stressful and involve high mental and emotional demands
- Work environment may consist of noise, odors and/or body fluids
- Work environment is a multi-level building with no elevator and staff must be able to meet the physical demands of the role
Requirements of the Position:
- At minimum, successful completion of a college diploma in the social/health science disciplines, or human services. Successful completion of a university degree in the social/health science disciplines or human services is preferred.
- Minimum of two years’ experience in the delivery of mental health services and addictions, dual diagnosis, and/or crisis intervention fields specifically within the residential or/and community environment,
- Demonstrated understanding of crisis theory and crisis intervention, mental illness, psychiatric medication and the Mental Health Act
Please submit a cover letter with your resume.
For full details on this and other opportunities, visit: www.cmhahkpr.ca careers
Submit your cover and resume by March 2, 2020
We thank all applicants for their interest, however, only those selected for an interview will be contacted. C.M.H.A. H.K.P.R. Branch endorses the principles of workplace equity and workforce diversity. Qualified designated members are encouraged to apply.
C.M.H.A. H.K.P.R. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Reference ID: CIW-FT-02-20
Job Types: Full-time, Permanent
Salary: $24.77 to $26.78 /hour
- delivery of mental health services: 2 years (Required)