At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.
Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.
Support House offers supportive housing options, primary care, community outreach, peer support and building system capacity.
Diversity, Equity, and Inclusion
Support House is committed to leveraging diverse backgrounds, experiences, and perspectives of our employees in order to provide services to an equally diverse community and encourages applications from all qualified candidates.
The main purpose of this position
The Registered Nurse (RN) is a core clinical member of the Interdisciplinary Primary Care Team, providing primary care, mental health, and substance use nursing support through a combination of clinic-based services at the Burlington clinic (760 Brant Street) and community/outreach settings across Halton.
The RN supports client access, attachment to primary care, and continuity of care by delivering low-barrier, trauma-informed, and harm reduction–based clinical services.
Working within a coordinated interdisciplinary team model, the RN contributes to integrated care delivery that supports access, attachment, and continuity of care for individuals experiencing complex barriers, including homelessness, housing instability, mental health challenges, and substance use.
The RN provides clinical leadership within the care team, contributing clinical expertise to shared workflows that support client care, system navigation, and service coordination.
Responsibilities
Clinical Care & Nursing Practice
- Provide primary care, mental health, and substance use nursing care in both clinic and community settings
- Conduct nursing assessments, monitor vital signs, and deliver clinical interventions including wound care
- Support medication management, including administration (e.g., injections), monitoring, and client education
- Support clinic-based care, including triage, follow-up visits, and coordination with primary care providers
- Contribute to the development and implementation of individualized care plans in collaboration with clients and the interdisciplinary team
- Deliver harm reduction–based interventions, including safer use education and naloxone and nicotine replacement therapy distribution
- Provide crisis intervention and clinical support in high-risk or complex situations
Care Coordination & Interdisciplinary Collaboration
- Collaborate with interdisciplinary team members to support coordinated scheduling, referrals, and continuity of care
- Work within shared team workflows to support client access, attachment, and follow-up across services
- Participate in interdisciplinary case reviews, care coordination meetings, and team discussions
- Support timely communication between clients, care providers, and community partners
- Contribute to integrated care planning across primary care, mental health, addictions, and housing systems
- Support effective clinic flow and a positive, client-centered care experience
Clinical Support for Access & Navigation
- Provide clinical support to facilitate access to primary care, specialists, and community services, particularly in complex or high-acuity situations
- Support clients with complex needs in understanding and engaging with care plans
- Advocate for client needs within health and social systems
- Contribute clinical insight to inform care planning, prioritization, and service coordination
- Support continuity of care through follow-up and coordination with internal and external providers
Documentation, Data & Quality Practice
- Maintain accurate, timely, and clinically appropriate documentation in the Electronic Medical Record (EMR)
- Ensure compliance with PHIPA, professional standards, and organizational policies
- Support data quality, service tracking, and reporting requirements
- Participate in quality improvement initiatives, audits, and program evaluation activities
- Identify trends, service gaps, and opportunities to improve care delivery
Community & System Engagement
- Build and maintain relationships with community partners, healthcare providers, and service organizations
- Support continuity of care across community and system partners
- Participate in community tables, networks, and collaborative initiatives as appropriate
Professional Development Work
- Practice in alignment with College of Nurses of Ontario standards and professional ethics
- Engage in ongoing learning related to community health, primary care, harm reduction, and trauma-informed care
- Participate in supervision, performance reviews, and team debriefs
- Apply equity-focused, anti-oppressive, and culturally responsive approaches in practice
Personal Development Work
- Engage in reflective practice and maintain appropriate professional boundaries
- Prioritize personal wellness and sustainability in a community-based role
- Communicate support needs and participate in wellness practices
- Utilize internal and external supports (e.g., EFAP) as needed
Knowledge and skills necessary to be successful in this role
- Bachelor of Science in Nursing (BScN)
- Registration in good standing with the College of Nurses of Ontario
- Minimum of 3-5 years’ experience in community nursing, primary care, mental health, and/or addictions
- Experience working with PS Suite EMR
- Strong clinical skills in assessment, care planning, and medication support
- Knowledge of harm reduction, trauma-informed care, Housing First, and community health practice
- Experience working with individuals experiencing homelessness, mental health challenges, and substance use
- Understanding of relevant legislation and frameworks (e.g., PHIPA, Mental Health Act)
- Experience working within interdisciplinary or integrated care teams
- Strong communication, collaboration, and relationship-building skills
- Ability to manage multiple priorities in dynamic clinical and community settings
- Valid driver’s license and access to a vehicle
- BCLS certification required; additional mental health/addictions training is an asset
Working conditions
- Full-time position (37.5 hours per week), with flexibility required based on program needs
- Primary work location is the Burlington clinic (760 Brant Street), with regular community-based and outreach work across Halton
- Work is conducted in both clinical and community settings within a mobile, interdisciplinary care model
- Occasional evening or weekend work may be required
- Regular travel is required; valid driver’s license and access to a vehicle is essential
- Support House prioritizes flexibility, collaboration, and work-life balance
Pay: From $82,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
