Job Summary: Works to provide post majority services for Youth and families from becoming homeless by acting as an Outreach and Drop-in Support Worker for participants of the Link Program.
Post secondary Child and Youth Care Diploma or equivalent with a minimum of one year experience in providing support to youth or;
A relevant combination of education and experience combined with general suitability
Skills and Knowledge:
· Communication (Verbal & Written)
· Ability to follow and implement program policies and procedures
· Flexibility/Adaptability in managing multiple priorities
· Interpersonal Abilities & Team Work Skills
· Computer/Technical Literacy
· Planning/Organizing & Budgeting Skills
· Report Writing & Documentation
· Crisis Management/Conflict resolution skills
· Ability to teach and mentor lifeskills
· Ability to work independently
· Housing First Principles
· Undergo & maintain Criminal Record Check
· Standard First Aid
· A valid driver’s license and access to a vehicle
· Food Safe
· Produce a clear Driver’s Abstract
· Non-Violent Crisis Intervention
· Proof of vehicle business insurance and $5 million liability
· Agrees to the Society’s Code of Ethics
· Other certification as required by individual programs
· Follows Aunt Leah’s Practice Guidelines
Key Duties and Responsibilities:
1. Direct Care (Outreach & Drop in):
Supports, encourages and challenges youth, through developing a trusting relationship with the youth during outreach or drop in visits. Activities include:
Job finding/keeping skills (job search, resume preparation, job interview preparation and presentation, completing application form and job maintenance)
Household maintenance skills (housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure etc.);
Financial management (opening bank accounts, writing cheques, paying bills, budgeting, saving, obtaining social insurance numbers, paying rent, providing access to food cupboard and bus tickets etc.)
Interpersonal skills(developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)
Health and personal habits (training and education in basic health care, development of responsible sexual practices)
Leisure activities (learning in locating, using, developing and maintaining healthy ways to use recreational time)
Education/vocational upgrading (assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)
Cultural Connectivity (assistance and support around connecting with their Aboriginal Heritage and participating in the cultural practices of their home (or identified home) communities.
2. Direct Care (Housing First):
Supports, encourages and challenges youth, through developing a trusting relationship with the youth during visits.
Embrace the five principles of Housing First
Immediate Access to Housing with No Housing Readiness Conditions
Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
Flexible hours in order to work collaboratively with youth on accessing housing
Key Worker for youth residing in three month Transitional Housing
Consumer Choice and Self-Determination
Use of Motivational Interviewing- (collaboration, Evocation and Autonomy)
Develop a collaborative relationship that encourages the youth to state their preferences
Assertive Engagement- Supporting the individual to self-manage
Individualized and Person-Driven Support
Engage youth where they are at
Strength’s based approach
Set regular scheduled meetings with individuals in Aunt Leah’s Housing First programs
Ensure Participant’s goals and preferences are in the service agreement
Social and Community Integration
Connect with Aunt Leah’s Youth Advisory Committee
Understand the role of peers and allies
Complete an Eligibility Assessment upon intake to determine level of homelessness as well as priority level to determine focus of work
Collaborate with participants in the formulation of service agreements that are reviewed and modified with participants on a regular basis.
Provide outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
Provide individually tailored services to each participant, e.g., housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance use treatment, family counseling.
Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, etc.).
Coordinate / monitor referrals to community services, and advocate participants participation in them.
Assist participants to manage their money; prepare budgets with participants and compute expenses.
Educate, inform and advocate for participants regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
Perform other related duties as directed
3. Direct Care (other duties):
Participates in ongoing professional development
Informs past youth and mothers of events and activities taking place on a regular basis through email and Social Media, participates in planning these events and activities
Participates in weekly drop-in sessions for past youth and mothers requiring assistance
Completes follow ups with youth and mothers three months and six months after leaving program and provides a report to the Link Program Coordinator
Participates in the Essential Skills Workshop staff rotation
Liaises with the Training Programs to provide employment and training opportunities for Link participants
Follows up on internal referral form from Aunt Leah’s residential programs.
Meets with Supervisor regularly to prioritize workload between drop in and outreach as well as geographical area
4. Financial Responsibilities:
Responsible for providing receipts for petty cash used for Link participants
Ensures that expenses follow budget guidelines
3. Health and Safety:
Ensures that drop in/resource area is clean and tidy and maintained to Health and Safety Standards
Participates in annual review of Aunt Leah’s Health and Safety Policies and Procedures
Completes daily log, monthly outcomes tracking and critical incident reports Attends meetings, including team meetings and monthly Staff Development
Liaises and seeks direction from the Link Program Coordinator in crisis situations
Attends Aunt Leah’s Events as directed by Supervisor; this may include but is not limited to youth camping trips, theme nights, Essential Skills Workshops, etc.
Ensures participant numbers and activities are maintained to a certain level to ensure continued funding
Liaises with community partners, professions and other stakeholder with the goal of connected youth to relevant services and agencies
Communication between Outreach Workers and youth is confidential
7. On Call: Participates in on call as scheduled; while on call, is able to support and attend as required
8. Physical Demands: This position requires some lifting of heavier objects.
Job Types: Full-time, Permanent
- Casual Dress
- Dental Care
- Disability Insurance
- Employee Assistance Program
- Extended Health Care
- Flexible Schedule
- Life Insurance
- On-site Parking
- Paid Time Off
- RRSP Match
- Vision Care
- Work From Home
- 8 Hour Shift
- Day shift
- Monday to Friday
- support youth: 1 year (Required)
- Temporarily due to COVID-19