Student Recruitment Advisor
International Business University — Toronto, ON
The International Business University (IBU) is a new and unique teaching-focused university specializing in business education. IBU is a purpose-driven university designed to deliver a set of competency-based, structured programs in a learning environment that links students directly with business and related work settings through involvement in scholarship and research directed at real work issues and challenges. Our faculty have a passion for teaching and mentoring; a curiosity about and willingness to engage in building a new institution; and a natural affinity for collaboration and the practical application of knowledge.
IBU is looking for a Student Recruitment Advisor to join the Student Recruitment Team. Reporting to the Director of Recruitment, Admissions & Partnerships, this position is a primary point of contact for prospective undergraduate students, disseminating information about the university, its programs and admission processes. The incumbent will be contributing to the growth of our student enrolment by managing leads and personally developing the pipeline by supporting, interviewing, and encouraging qualified students to study IBU. The ideal candidate for this position is described as enthusiastic, ambitious, and results oriented – with a track record of meeting and exceeding sales targets.
KEY ACCOUNTABILITIES/ DUTIES
· Use excellent sales and customer service skills to promote the BCOM and MBA programs to prospective students via phone, email, and text to secure enrollments.
· Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
· Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
· Build and manage an active pipeline of leads through personal outreach and generating referrals
· Support and participate in all conversion activities as well as public outreach to prospective students.
· Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
· Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
· Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
REQUIRED QUALIFICATIONS AND SKILLS
· An undergraduate degree or appropriate combination of education and significant experience.
· A minimum of 3-5 years sale experience within college/university admissions or related professional experience with proven customer service experience (phone sales / business development experience preferred).
· Knowledge of or experience in higher education and financial aid processes within Ontario is an asset.
· Demonstrated critical thinking skills, decision-making, and problem-solving skills.
· Goal oriented and demonstrated ability to meet sales targets.
· Strong interpersonal and communication skills with the ability to effectively communicate and interact with parents, students, and all university personnel in a positive and constructive manner.
· Ability to work evenings, and weekends as business needs dictate.
· Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.
· Excellent care and attention to detail and ability to manage multiple tasks and meet deadlines.
IBU values and embraces diversity, equity and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful and safe environment for everyone, in particular as an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People.
We are an Equal Opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please contact us and we will be happy to accommodate your needs under the Ontario Human Rights Code.
If you are interested in this opportunity, please submit a resume in PDF format no later than July 31, 2024. See our website www.ibu.ca for further information about this new and exciting university.
Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (required)
Work Location: In person
