We are a family focused owner operator office. We pride ourselves on knowing all of our patients personally and making them feel comfortable and at home. Our beautiful new office has lots of natural light and a great working environment.
This role serves as the primary point of contact for patients, staff, suppliers, laboratories, and service providers. This individual will actively perform front desk and reception duties while also managing billing, insurance claims, scheduling, collections and inventory.
This is a great opportunity for someone to grow into the role, take on more responsibility and build a career with an independent practice.
Key responsibilities are:
Patient Scheduling
- Answer incoming phone calls, emails and respond to voicemail
- Schedule new and existing patient appointments
- Confirm upcoming appointments
- Coordinate dentist and hygienist schedules to maximize efficiency and production
Insurance & Claims Administration
- Verify patient eligibility and coverage
- Submit electronic claims through CDAnet
- Process assignment and non-assignment claims
- Follow up on outstanding insurance payments
- Communicate with insurance providers regarding claims denials and adjustments
- Coordinate primary and secondary insurance benefits
- Review patient treatment estimates and predeterminations
- Reconcile insurance payments and accounts receivable
Recall Management
- Maintain active recall system for hygiene
- Contact patients due for examination, hygiene and outstanding treatment
Office Administration
- Prepare bank deposits
- Reconcile daily collections
- Track office expenses
- Process supplier invoices
- Maintain records for external bookkeeping and accounting providers
- Collect completed forms and ensure patient documentation is complete
- Manage inventory levels and ordering
Qualifications
- Knowledge of Abeldent and RecallMax software
- Experience as both office manager and as receptionist
- Experience with patient scheduling, insurance claims, accounts receivable and collections
Pay: $35.00-$40.00 per hour
Benefits:
- Dental care
- On-site parking
Flexible language requirement:
Experience:
- Dental office admin: 3 years (required)
- ABELdent: 3 years (required)
- Dental receptionist: 3 years (required)
Licence/Certification:
- Certified Dental Assistant (preferred)
Work Location: In person
