If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply today and join us in shaping the future of financial lending with integrity and inclusivity!
WHO WE ARE: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.
WE BELIEVE IN FUN: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.
Position summary: Are you someone with high attention to detail, who has a knack for following breadcrumbs while seeking information and resolution? Someone who is self-driven, motivated, enthusiastic person with a positive can-do attitude and looking to join a fast-growing company in the consumer finance industry as a full-time permanent Skip tracer! As our in-house Skip Tracer, you will trace, manage customer accounts where previous attempts at locating/contacting have failed. The ideal candidate will also support the Collection, Recovery and Paralegal team with various key functions.
KEY RESPONSIBILITIES:
- Seek and gather relevant information, locate clients using various tools such as Can411, Review/Pull Credit Bureau Reports (TU/EQ), social media platforms, etc. for the Collection, Recovery and Paralegal teams
- Compile required documents
- Attend and contribute in monthly meetings with the department Director, assessing department needs while outlining progress while identifying areas of opportunity
- Expected volume, manage 100 - 125 files while supporting other areas of the business
- Perform detail account audits and cost analysis if/when needed
- Inbound/outbound environment (no tele-marketing; no auto-dialer)
- Customer service: update Client contact & account information
- Respond to client enquiries
- Providing superior professional service to valued clients
KNOWLEDGE, Skills & Abilities:
- Previous work experience in providing excellent customer service and phone etiquette.
- Previous financial collection experience is considered an asset, but not required.
- Approximately 1-3 years of experience in skip tracing and knowledge.
- Credit knowledge is considered an asset.
- You think "outside the box" and can decipher credit bureau reports.
- Excellent verbal and written communication skills and are fluent in English and French (preferred).
- Proficient on all social media platforms searches and open-source tools.
- Strong development of personal contacts within the industry for trace and investigative assistance.
- Strong interpersonal, organizational and negotiation skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, and specifically Excel) and company software systems.
- Extremely detail-oriented and able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and strong decision-making skills / problem solve based on sound judgement.
- Demonstrated communication and collaboration skills with ability to interact with peers, management, and other departments in a professional manner.
- Intermediate computer skills are required.
Education:
- · Secondary School (preferred)
Experience:
- · Skip tracing/Private Investigations (PI): 2-3 year (preferred) 1 year (required)
Work Schedule:
- ·8-hour shift- Monday to Friday, between the hours of 9-5 or 10-6
- Mostly Remote Position with occasional in office attendance
Perks/Benefits:
- Company Benefits (Health and Dental)
- 3 weeks vacation (15 days)
- RRSP Contributions/Company matching
- Company-issued equipment
- Great location near major highways (QEW/427)
- Positive culture & amazing team
- Occasional team lunches
- Tuition-Reimbursement Program
- Free office parking
Salary Expectations/Compensation
- $50,000 – $55,000 annually + up to 10% bonus
Availability:
Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience with reading credit bureau reports?
- What is your expected annual salary?
- Please briefly list some of the resources you use to skip trace.
Experience:
- financial industry: 1 year (required)
- credit: 1 year (preferred)
- Skip Tracing: 1 year (required)
- Customer service: 2 years (required)
Language:
Work Location: Hybrid remote in Etobicoke, ON
