To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
This position is not eligible for employer sponsorship.
This is an onsite position located at our office at 526 Grays Rd, Hamilton, Ontario L8E2Z4 Canada.
U-Haul Claims Canada is seeking a claims examiner who will be responsible to investigate, evaluate and settle complex both bodily injury claims across Canada. The files are of varying complexity, and the successful candidate will have a dynamic personality and the ability to excel in a high-performance environment. The successful candidate will investigate, evaluate, negotiate and settle Bodily Injury (BI) claims by telephone and correspondence. The candidate has the ability to work effectively with insureds, adjusters, clients, legal counsel and more.
Essential Duties:
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Full handle of both direct deal and litigated files
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Investigate, evaluate, negotiate Bodily Injury losses of moderate to high complexity
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Post-secondary education completed in a related field
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Investigation, collection, and analysis of claims information
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Accurate recording, reporting and presentation of files
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Manage challenging coverage claims with tact and professionalism
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Arrange and manage vendors for your investigation (IA's, surveillance, legal defense, defense medicals)
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Maintain accurate reserves and expense control
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Manage claims in litigation, participate in mediations, pre-trials and trials
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Minimum 3 years of experience handling bodily injury claims
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CIP or working towards designation is required
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Strong organizational; decision making and problem-solving skillset
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Excellent communication skills, both written and verbal
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Expertise in file preparation, and demonstrate ability to negotiate a file to resolution
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Knowledge of claims settlement, policy wording, and fraud investigations with ability to identify and analyze coverage issues
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Strong general computer knowledge required
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Knowledge of handling claims across Canada, is an asset
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After hours and on call responsibilities in rotation
Other Duties:
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Attend meetings and seminars to keep abreast of changes in the insurance field as needed
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Participate in team or other meetings as requested or required. This may include travel to meetings away from the normal work location
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Handle overflow claim assignments from other teams as requested
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Work on special projects as assigned.
Education/Training Requirements:
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2–4 years of Bodily Injury adjusting experience
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Post-secondary education in Insurance, Business, or a related field; CIP designation, or in progress
U-Haul Offers:
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Extended Health Care
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Prescription drug coverage
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Paramedical services
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Health Spending Account (HSA)
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Dental & Vision
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Life Insurance
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Dependent Life Insurance
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Optional Life Insurance
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Optional employee & spouse life insurance available
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Employee-paid premiums (portable upon leaving U-Haul)
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Subject to Evidence of Insurability
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Career stability
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Opportunities for advancement
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Valuable on-the-job training
#LI-MM1
Pay Range is: $6250 - $7084 Monthly
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.
