What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express currently has an opening for an Senior Operations Manager - Service Centre in our Brampton, ON facility
How will you contribute to the success of DHL?
Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanning compliance; and overall service quality.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.
Provide leadership, through appropriate decision-making, communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.
Ensure staff compliance with established Company standards, policies and procedures, i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.
Do you have what it takes?
Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.
We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
