Second Cup in Surrey Memorial Hospital
Senior Shift Leader
We are seeking a future leader, an Senior Shift Supervisor who will grow with us, who lives our company values – Integrity, Kindness, Gusto - and who has successfully assisted leading an engaged customer focused team, with experience in enriching the lives of our people, continually GIVE GOOD VIBES with every interaction, and deliver unforgettable products!
Core Responsibilities:
- All aspects of daily operations
- Committed to continuous learning, organized, productive
- You have good written and verbal communication skills
- Interested in and capable of training others, guide and lead team members
- You can work and thrive under pressure in a high volume store
- Must be available to work all shifts when needed as we are a 24hr operation
Other Expectations
- Should live in Surrey BC and be able to take transit to the Hospital
- Already has a proven track record in management
- As we continue to grow, you are looking to grow into a Assistant Manager position with us
- You are our management Barista, therefore all aspects of a Barista also applies to your job description. Please see below.
Perks and Benefits
- Free meals and discounts
- Established appraisal system with regular pay increases
- Paid management education
- Tips paid out bi-weekly $2.00+ per hour
YOU WILL:
· Create unforgettable beverages including espresso-based drinks
· Seek every opportunity to enhance the guest experience with every interaction and provide consistent and individualized guest attention.
· Demonstrate passion for the Second Cup brand and have knowledge of our products
· Keep café facilities clean and well maintained (dine-in area, restrooms, back of house)
· Restock product such as beans, cups and condiment stand.
· Responsible for equipment maintenance (espresso machine, grinders, strip dispensers)
- Complete sale with guests, using cash, debit/credit and Mobile App.
- Follow business procedures for handling voids and cash handling mistakes
- End of shift reconciliation of cash and register records.
- Maintain coffee and food freshness standards while also controlling waste.
- Encourage guests to upload Mobile App and discuss the benefits associated with it.
- Adhere to dress code and always be punctual and ready for your shift!
YOU BRING TO THE ROLE:
- Excellent guest service skills – You have integrity, show kindness with each interaction and do it with GUSTO!
- Commitment to delivering superior quality-Obsessed with your quality of work and go above and beyond every day; you truly care about people and consider our guests in everything you do
- Coffee passion! An ambassador for our brand – takes great pride in what you do
- Team and community mindset- Focus on common goals; support and respect others and values relationships
- Authenticity- Honest, fair and act with integrity; treat each person as if they are the most important person in the room; collaborative and communicative
Also know that in this active & exciting role you will be:
- Standing for extended periods of time
- Some lifting is required along with some bending, reaching and turning
- Exposure to noise (blenders, espresso machine), heat (steam from espresso machine)
- Candidates should live in the Surrey area
- This is a hospital environment, all employees must show proof of childhood vaccines, annual flu shot and have a criminal record check
Second Cup is an equal opportunity employer.
Full time hours-40 hrs a week
Job Types: Full-time, Permanent
Job Types: Permanent, Full-time
Pay: From $18.75 per hour
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount
Experience:
- First-Line Managers: 1 year (required)
Work Location: In person
