Life Claims Processors are responsible for the assessment and payments (or decline) for Basic Retired Life, Basic Dependent Life and Paid Up Life Insurance Claims for an assigned block of business. Each Processor is assigned approximately 150 new claims per month and will pay out approximately $17 million in benefits each year. Therefore, the assessment of these claims must be accurate. Processors are in daily contact with our clients (Group Policy holders) and with our Group Sales Representatives.
Accurately assess group life insurance claims, for an assigned block of business, while consistently meeting other required results such as productivity, speed, service results and handling of diaries;
Processors work independently in their assigned caseloads but are expected and encouraged to work as a team to meet the departmental service objectives;
Daily telephone contact with internal and external clients, such as Group Plan Administrators & claimants, sales representatives, estate lawyers, etc. in either official language.
Qualifications and Competencies:
Completion of 1 year post-secondary education; a combination of education and experience may be considered;
Proficiency using Word, Excel, and Outlook;
Excellent written and oral communication skills in English, many contacts are with Plan Administrators and grieving elderly claimants;
Good organizational skills with the ability to effectively manage changing priorities and fluctuating workloads;
Ability to work independently and within a team environment;
Demonstrated analytical skills. Must be able to interpret provincial insurance laws and contract provisions;
Dedication to increasing business knowledge through enrolment in and completion of industry courses, such as LOMA, ICA, is an asset;
The commitment to actively live our values of Excellence, Partnership, Integrity & Continuous Improvement;
Bilingual (French/ English) an asset.
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted