Salary range: The salary range for this position is CAD $27.56 - $27.56 / hour Why Fraser Health?:
Are you experienced in the call centre environment and ready to take your skills to a new level? Are you passionate about learning and using varying technologies and applications? Are you committed to delivering outstanding client service to help maintain a clean, safe, and hygienic environment at Fraser Health’s facilities?
We are looking for motivated professionals with effective communication and multitasking skills to join our team at Royal Columbian Hospital located in New Westminster, BC and Peace Arch Hospital, White Rock, BC as a Casual – Operator, Housekeeping Call Centre. As a casual employee you will be working from both locations and have varying work schedule options to apply for as they become available.
Come work with us!
In this role, you will work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package, and the rewarding opportunity to make a difference every single day in health care.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Detailed Overview: In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities:
- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Qualifications:
Education and Experience
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
