Part-Time Customer Service Representative
FortisAlberta Inc
Airdrie, AB
Under the general supervision of the Supervisor Customer Relations, the Customer Service Representative provides a high level of customer service by ensuring prompt, accurate and courteous responses to customer inquiries initiated by phone, fax or email in a 24/7 work environment.

  • Respond to customer inquiries received by phone, fax or email.
  • Create work orders from information received by customers, retailers or internal sources.
  • Manage customer emergency situations safely and effectively.
  • Partner effectively with Dispatch and FortisAlberta Control Centre
  • Support customer relationships and proactively address and resolve customer and retailer requests.
  • Enter order comments and update customer interaction details accurately in the system.
  • Proactively communicate and identify opportunities for process improvement.
  • Escalate issues that require tracking, follow up and resolution.
  • Monitor Trouble calls received through High Volume Call Answerer (HVCA) and follow through on customer contacts.
  • Excellent customer service skills and people orientation.
  • Strong communication and listening skills with the ability to identify customer needs.
  • Decision making skills to effectively manage high peak/high volume call periods.
  • Attention to detail with the ability to accurately enter data.
  • Capable of managing a variety of tasks in a fast-paced work environment.
  • Ability to work independently to resolve customer and retailer requests by determining correct process and procedure.
  • Ability to build relationships with internal and external stakeholders through insight and personal credibility.
  • High School diploma.
  • Proficient in Microsoft Office.
  • Exposure to SAP systems an asset.
  • Extensive customer service experience considered an asset.
Special Conditions:
  • Candidates being considered for this position may be subject to additional testing.
  • Candidates must be available for 6 weeks of full-time training Monday – Friday (8:00am-3:30pm).
  • Candidates must be flexible to work a minimum of 15 hours/week to a maximum of 40 hours per week.
  • The Customer Care Centre operates on a seven (7) day a week, 24 hour a day schedule and as such, it is understood that schedules will vary. Saturday and Sunday are considered regular work days for all employees.
  • Candidates must produce a copy of their high school diploma.
TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

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