At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
We are currently seeking a qualified individual to join our dynamic, forward-thinking team of Information Systems professionals in our Toronto office.
BUSINESS TECHNOLOGY DIRECTOR, OPERATIONS
TORONTO
The successful applicant will be a passionate and results oriented self-starter with the capability to foster and build upon relationships with new and existing talent.
As an integral member of the team, you will bring:
- Business & Insurance Domain Expertise
- Strategic Thinking and Planning
- Cross-functional Leadership and Collaboration
- Technology and Architecture Understanding
- Change Management and Value Realization
Accountabilities include:
- Act as the primary liaison between Operations leadership and IT, translating operational priorities into technology strategies and solutions.
- Develop and maintain a technology roadmap aligned with business priorities and enterprise IT strategy.
- Lead initiatives to streamline and optimize operational processes, improving efficiency, standardization, and scalability across the organization.
- Partner with Data & AI teams to implement reporting, analytics, and automation capabilities to enhance operational visibility and decision-making.
- Establish and manage demand intake and prioritization for Operations technology initiatives based on business value, ROI, and strategic alignment.
- Oversee delivery of Operations-related initiatives in collaboration with PMO, Data & AI, and IT Operations teams.
- Define and track key success metrics, including process efficiency, cost optimization, accuracy, and service quality.
- Conduct post-implementation reviews to ensure value realization and continuous improvement of delivered solutions.
- Evaluate and rationalize operational tools and platforms, ensuring alignment with enterprise architecture and reducing duplication and vendor sprawl.
- Ensure compliance with governance, risk, and regulatory standards across operational systems and processes.
- Drive adoption of new technologies and workflows through structured change management and stakeholder engagement.
Qualifications:
- Bachelor’s degree in Business, Technology, or a related field.
- 8+ years of experience in insurance operations, technology, or related roles.
- Strong understanding of insurance operational processes, including underwriting support, policy administration, and back-office functions.
- Experience leading technology or process transformation initiatives in complex environments.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Experience working in Agile or hybrid delivery environments.
- Familiarity with enterprise technology platforms, data solutions, and integration models.
- Preferred: Experience with AI, automation, or advanced analytics in insurance operations.
Location:
- Downtown Toronto – Hybrid – 4 days per week in office
Salary:
- The expected salary in this position is within the range of $155,000 - $185,000
This salary range reflects the expected base compensation for the role across Canada. Actual compensation will be determined based on factors such as experience, qualifications, and scope of responsibilities. Trisura provides this range in good faith in accordance with applicable legislation.
This posting does not correspond to an existing vacancy but is part of our proactive recruitment efforts.
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If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!
We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.
trisura.com/careers
