About the Job: We are currently seeking a North America IT Manager for our company. This position is based in London, ON and will manage the IT team supporting operations in Canada and the USA to ensure all IT needs are met.
Duties and Responsibilities
Overall ERP and Peripherals Management
- Monitor ERP and peripheral programs, resolving issues and planning improvements.
- Maintain communication with service providers and develop system improvement plans
- Manage the system database to maintain its integrity and stability
- Draft support system development plans aligned with company direction.
- Facilitate communication between Canada and the USA.
- Submit monthly reports on system activities and issues requiring attention.
- Develop strategic plans and implement technology to ensure computer capabilities meet company growth and objectives.
Production Plant Support
- Monitor production line status and maintain systems.
- Respond promptly to issues, coordinating with vendors as needed.
- Regularly check and update equipment to prevent production issues.
- Report daily on system status and maintenance activities.
System Improvements
- Lead system improvement initiatives to increase internal/external customer satisfaction by evaluating technology and recommending enhancements.
- Conduct regular meetings with users to review user issues and develop solutions.
- Monitor user experiences and collect feedback for continuous improvement.
- Maintain vendor communication and review proposals for system improvement projects.
- Perform risk assessments on Information Technology, vendors, and other organizational functions.
- Ensure the security of information systems, communication, and equipment.
Supervisory Responsibilities
- Supervise a team of 2.
- Interview, hire, and train employees
- Plan, assign, and direct work
- Review performance
- Reward and discipline employees
- Address complaints and resolve problems
- Manage and communicate with vendors (office equipment, servers, systems, etc.)
Qualifications
- Post Secondary education in Computer Science or related field
- Five or more years of related experience in Information Technology
- Two or more years of experience leading an Information Technology team
- Experience in business analysis, data management, system architecture, and distributed technologies
- Experience in managing an information technology budget, including forecasting
- Excellent oral and written communication skills, including presentation experience
- Ability to complete multiple tasks and projects within deadlines
- Experience with Windows Server 2016/2019 operating systems
- Configuration (DHCP, DNS, AD) Policy Definition and Application
- Experience in SAP system, Windows Server, Network, Cyber Security
- Problem solving and decision-making skills
- Strong organizational skills; able to manage priorities and workflow
- Availability for on call coverage
- Open to travel to all locations when needed.
- Ability to communicate in Korean is an asset but not a must have
This position offers a challenging and rewarding opportunity for a skilled IT professional to lead and innovate within our clients’ operations.
