GAIN Triage Nurse
Permanent part time (0.71 FTE)
Hours of Work Schedule:
Position Reports to:
Manager, Enterprise Quality and Performance
Taunton Mills, Whitby
Organization – Quick Overview
Carea Community Health Centre is a recognized leader in redefining the experience of community-based health and
wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the
community and empowers individuals to enhance their own well-being. We hold these values equally: (1) Person
Centered; (2) Inclusive; (3) Compassion; (4) Teamwork & Collaboration; and (5) Accountability & Reliability. These five
core values embody who we are, how we work, and are fundamental to our culture. Every member of our team
demonstrates their commitment to these core values in their everyday activities. These values steer our decision making,
guide the delivery of care and services, and govern how we interact with our clients, partners, and each other. Carea will
continue to focus on building its capacity to provide a full range of health and wellness services to clients of all-ages
across Oshawa, Whitby, Ajax and Pickering.
The Triage Nurse is a member of the GAIN Geriatric Community Team based in Whitby at The Village of Taunton Mills,
and part of the broader Geriatric Assessment Intervention Network. The client population will be frail seniors who have
been identified through direct referrals from the community, by community family physicians or through indirect
referrals such as through hospital Emergency department(s) in the Durham Region.
The Triage Nurse will be an effective, collaborative member of the Carea’s inter-professional team that includes Family
Physicians, Nurse Practitioners (NP), Registered Nurses (RNs) and Therapists, Social Workers, Registered Dieticians,
Personal Support Workers, Occupational Therapists and Pharmacists, who are providing clinical services to marginalized
frail seniors who are living at risk in the community, in the context of safe and ethical nursing practice.
- Complete initial review of new referrals for GAIN services
- Complete booking for initial appointments
- Participate in Geriatrician consults as necessary to support Geriatrician if case lead is unavailable
- Obtain Connecting Ontario access to review previous medical records to ensure no duplication of services and to
obtain appropriate medical history for clients being seen by NP/Geriatrician.
- Complete chart prep for initial appointments (review medical records, Connecting Ontario, ensure NP is aware of all
relevant medical information prior to assessment)
- Liaise with CE LHIN ICM Case Coordinators to get updated information as to what is currently going on in client care
to ensure NP is aware of any issues and concerns that need to be addressed prior to initial appointment.
- Assist in connecting caregivers/clients with supports in community while waiting for initial appointment.
- Review Transfer of Care referrals sent by other memory service teams
- Assist with clinic administrative duties as needed
- Other duties as assigned.
- Current RPN license with the College of Nurses of Ontario (in good standing) -
- Geriatric training and certificates such as P.I.E.C.E.S., Montessori and G.P.A., U-First! are assets.
- Minimum 3-5 years related clinical experience, preferably in a community healthcare setting or combination of
community and hospital or public health settings.
- Skills/experience to fulfill major functions of the role including wellness care; assessment and diagnosis.
- Proven ability to coordinate care collaboratively with other interdisciplinary team members as well as to
effectively function independently with clients.
- Demonstrated ability to relate therapeutically with clients. Includes strong negotiation and conflict resolution
- Commitment to change management, quality improvement and demonstrated flexibility and ability to cope with
- Committed to a process of continuous improvement concerning the BSO Clinician role.
- Must have a well-developed clinical understanding of dementia, the understanding of the concept of “Responsive
Behaviours” and behavioural expressions and a form of communication, clinical knowledge and skills related to
mental health, addictions and neurological conditions as they apply to older adults and the ability to assess the
unique impact of the disease.
- Knowledge of and commitment to knowledge exchange as a means of continuous quality improvement,
education and capacity building in the individual, team, organization, and system.
- Demonstrated effectiveness working with minimal supervision.
- Facilitation skills for education and promotion of health programs.
- Demonstrated leadership in the advancement of clinical practice and the achievement of program goals.
- Demonstrated use of theory and research/evidence-based outcomes in practice.
- Knowledge and the ability to practice in a culturally sensitive manner, understanding how values and beliefs may
- Must have valid driver’s license and regular access to a vehicle to travel to client’s home and other offsite
locations as required.
Key Attributes include:
- Experience with Electronic Medical Records (EMR)
- Competent in Microsoft Office.
Demonstrated Minimum Attributes core to the Agency: Service oriented, Initiative, Results
oriented, Flexible/Adaptable, Collaborative, Effective Communication Skills, Team Player, Ability to manage risk within
one’s responsibility & accountability, Ability to take Accountability. In addition, the following are role-specific attributes:
Conceptual thinker; Efficient, Organized, Attention to Detail, Creative & Innovative Thinker, Analytical/Systematic,
Forward Thinker, Problem-Solving skills, Crisis Management Skills, Empathic.
Physical / Mental Demands Analysis:
- Regular hand-eye coordination, as a result of computer use (electronic medical records system, regular PC).
- Some occasional periods of high concentration demands, as result of multiple and simultaneous service priorities
when dealing with the public and vulnerable sector.
- Regular public/client relations.
- Moderate standing, sitting and walking, to fulfill provision of primary care services to vulnerable sector clients.
- Regular frequency of multi-tasking, within a dynamic open-office environment requiring regular changing and
- Regular interaction and collaborative work with same-role colleagues as well as cross-disciplines and with
community care partners.
- May experience stress related to regular interaction with vulnerable sector clients in crisis.
- May be exposed to illness and unsanitary conditions; established H&S protocols must be followed at all times.
- Exposure to client responsive behaviours; must be aware of own safety and safety of others, within H&S
- Must monitor time and workload to ensure effective service
1) If you are interested in this position, please send a resume and expression of interest to recruiting
@careachc.ca on or by 5:00 pm on Monday, February 17, 2020.
1) The Agency is committed to transparent and merit based selection in all of its recruiting and hiring decisions. We
embrace and celebrate our community’s unique multicultural heritage and diversity.
2) This position is subject to the successful completion of the following pre-employment conditions for all
Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).We
welcome internal referrals and, depending on needs, may conduct an external search concurrent with internal
posting. While we thank all external applicants for their interest in applying, only those qualified and considered
for interview will be contacted. All applicant submissions will be kept on file for six months, for future
Carea Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians
with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.
If you have accessibility needs and require alternate formats or other accommodations please contact Human
Resources at 905-723-0036, or by email to email@example.com . Carea Community Health Centre and staff are dedicated to creating an
inclusive environment that welcomes diversity. Every One Matters! Every One is Welcome!