Company Overview:
Alpha College is accredited by the Ministry of Colleges and Universities, Career Colleges Branch, as a registered education provider. Established in 2008, Alpha College is located at 3405 Kennedy Rd in Toronto (www.alphacollege.ca). Specializing in career-focused education, our Alpha College of Business and Technology division ensures students receive practical, industry-relevant training to excel in their chosen fields. We are committed to fostering integrity, quality, diversity, respect, teamwork, and innovations.
Job Summary:
The IT Support Specialist works with the IT team to support internal stakeholders (faculty, students and staff) with service excellence by solving IT issues. IT infrastructure includes onsite servers, local and remote support, printers, and various applications and services such as the Learning Management System ( LMS).
Key Responsibilities:
- Provide technical support for all supported hardware and software systems, including troubleshooting issues, via email, live chat, phone, or in-person as required.
- Provide support for staff and students for any LMS issues via email, live chat, phone, or in-person as required.
- Protect systems and information infrastructure, including firewalls and data encryption programs.
- Implement and maintain security controls, including defining access privileges.
- Determine security violations and inefficiencies by conducting periodic audits.
- Provide support for all network and infrastructure including system maintenance and integrity.
- Assist College faculty and administration staff with any IT related issues.
- Maintain servers’ updates, firewall updates and hardware upgrades.
- Ensure the design of the Moodle platform is user-friendly for international students, prioritizing both optimization and ease of use.
- Collaborate with faculty staff to receive feedback and implement improvements.
- Develop and maintain documentation.
Qualifications:
- Relevant bachelor’s degree (MIS, BIS, Computer Science, Engineering) required or comparable work experience to demonstrate knowledge.
- 3 years or above in an IT position, with preference given to education industry experience.
- Professional IT Certifications are considered an Asset.
- Previous working experience with Moodle (LMS) and knowledge on various plug-ins and seamless integration preferred.
- Previous working experience with supporting software including (Windows 10, Google Suite, Zoom) preferred.
- Previous working experience with IT Service Ticketing system required.
- Hands-on experience analyzing high volumes of logs, network data and other attack artifacts considered an asset.
Job Types: Part-time, Freelance
Pay: $25.00-$30.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Company events
- Flexible schedule
- On-site parking
Flexible language requirement:
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Scarborough, ON M1V 4Y3: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 2 years (preferred)
- working in education institutions: 1 year (preferred)
- Moodle: 1 year (preferred)
Work Location: In person
