KEY Education is looking for a bilingual Marketing Assistant with strong communication skills and a genuine interest in building a career in Sales and Marketing.
This entry-level position is ideal for those who want hands-on experience with the full lead-to-conversion process. The successful candidate will develop practical skills in customer communication, lead management, CRM, marketing campaigns and fundamental marketing principles.
About KEY Education
KEY Education is a Vancouver-based admissions guidance and learning enrichment company. While we may be a local market leader, our reach is global. Our team consists of qualified professionals who are passionate about education, making KEY the trusted source for families seeking top-quality supplementary education services and guidance in applying to their dream schools around the world at all levels, from preschool through to graduate programs.
Key Responsibilities
- Act as the first point of contact for new customer inquiries and respond promptly by phone, email or WeChat.
- Identify prospective customers’ needs, collect missing information and introduce relevant KEY services.
- Follow up consistently with leads and guide them toward booking a consultation or assessment.
- Maintain accurate customer information, follow-up notes, lead stages and next steps in the CRM.
- Support webinars and marketing campaigns by inviting, reminding and following up with participants.
- Assist with organizing leads and reviewing campaign performance.
- Facilitate communication between customers, KEY Advisors and the Education Department.
- Answer incoming calls, welcome visitors and assist with meeting and advisor scheduling.
- Assist the Marketing Manager with improving lead management and departmental processes.
- Provide general administrative and office support as needed.
Your Qualifications and Skills
- A genuine interest in developing a career in Sales and Marketing.
- Excellent written and verbal communication skills in both English and Mandarin Chinese.
- Strong customer service and interpersonal skills; previous customer service or sales experience is an asset.
- Strong attention to detail and a reliable approach to follow-up.
- A proactive mindset and the ability to move customer conversations and assigned tasks toward the next step.
- Strong organizational and time-management skills.
- Willingness to learn CRM systems, Google Workspace and marketing processes.
- Experience with CRM software, Google Sheets, webinars or marketing campaigns is an asset but not required.
- Post-secondary education in Marketing, Business, Communications or a related field is an asset.
- Comfortable working full-time in person and providing occasional evening support.
- Legally authorized to work in Canada without employer sponsorship.
We are building a solid team of dynamic individuals who understand the value and power of education. If you are ready to take on an engaging and fulfilling role, send us your resume, along with a cover letter. We are interested in hearing from you.
Visit us at www.keyeducation.com
Job Types: Full-time, Permanent
Pay: $19.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Education:
- Bachelor's Degree (preferred)
Language:
Work Location: In person
