Intermediate System Administrator
As a Systems Administrator at Paladin, you’ll partner closely with our Senior Systems Administrator to design, implement, and support enterprise infrastructure across Canada and the United States. You’ll play a hands-on role in maintaining high-performing, secure systems while acting as a key escalation point for complex technical issues.
This is a dynamic opportunity for a proactive professional who thrives in a fast-paced environment and enjoys working across cloud, infrastructure, and security domains.
What You’ll Do
Infrastructure & Operations
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Support the design, deployment, and operation of enterprise systems and infrastructure
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Monitor and maintain systems health, performance, and availability across multiple environments
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Implement system upgrades, patches, and infrastructure improvements
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Manage and execute backup and recovery processes
Support & Escalation
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Act as the primary escalation point for Tier 2/3 support issues
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Partner with the Service Desk to troubleshoot hardware, software, and network issues
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Track and manage incidents using a ticketing system
Security & Compliance
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Apply security best practices across all systems and deployments
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Investigate cybersecurity alerts and respond to incidents
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Support Zero Trust architecture principles and implementation
Automation & Continuous Improvement
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Leverage scripting and automation to improve efficiency and reliability
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Maintain documentation, user guides, and training materials
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Stay current with emerging technologies and recommend improvements
Communication & Collaboration
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Communicate system changes, maintenance windows, and impacts to stakeholders
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Collaborate with internal teams and external vendors as needed
What You Bring:
Experience & Education
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3+ years of experience in systems administration or IT operations
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Bachelor’s degree in computer science or equivalent certification and experience.
Technical Skills
Strong experience with:
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Windows Server environments 2012–2025
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Windows 10/11
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Active Directory (Hybrid / Azure AD)
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Microsoft 365 with a high focus on Teams phone
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Virtualization platforms (Nutanix HCI preferred)
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Veeam Backup solutions
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Cloud platforms (Azure IaaS, AWS EC2/VPC)
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Familiarity with:
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SQL Server administration
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Configuration management tools (e.g., SCCM / Endpoint Manager)
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Five9 phone system
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Solid understanding of:
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Networking fundamentals
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Scripting and automation (PowerShell preferred)
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Zero Trust security models
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Certifications (Nice to Have)
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Microsoft (MCSA or role-based certifications)
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Nutanix Certified Associate (NCA)
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CompTIA A+ / Network+
Soft Skills
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Strong analytical and problem-solving abilities
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Excellent communication and customer service skills
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Self-motivated with a continuous learning mindset
Additional Details
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Participation in an on-call rotation is required
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Occasional flexible hours may be necessary to support business needs across regions
Why Join Paladin?
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Work with modern infrastructure across hybrid and multi-cloud environments
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Be part of a collaborative, forward-thinking IT team
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Opportunity to grow your skills in automation, cloud, and security
