Position Title: Account Executive- Fan Relations
Location: 788 Beatty Street, Vancouver, BC V6B 2M1
Terms: Full-time, Permanent
Reports to: Manager, Fan Relations
The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture.
The Account Executive, Fan Relations is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.
Develop and maintain relationships through excellent customer service
Answer the customer service line/email and respond to ticket inquiries, general inquiries, and service accordingly
Identify and facilitate new sales and upgrades to grow supporter base
Manage season ticket holder requests and expectations
Follow up with outstanding accounts and declined payments in a timely manner
Assist in the renewal and relocation campaigns
Help lead matchday staff on game days
Assist with additional game day duties, as required
Communicate and carry out service policies and procedures to Season Ticket Holders
Maintain digital records of all clients and prospects via ticketing software
Assist with additional game day duties, special events and promotions as required
In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of management knowledge with degrees of demonstrated experience as follows:
Must be legally entitled to work in Canada
2-3 years of Customer Service experience; must love dealing with the public
Diploma or degree preferred, but combination education/experience will be considered
Ability to work flexible hours including evenings, weekends and holidays to reflect Matchdays and events
Excellent command of the English language, with superior communication skills
High degree of professionalism
Strong time-management and organizational skills
Self-motivated with a positive friendly attitude
Project management or Loyalty Program experience is an asset
Centrally located office at Terry Fox Plaza, downtown Vancouver
Training and support available to help develop your career
A generous extended health and dental plan
Unlimited personal time off
Heavily discounted game day tickets
Become involved with Vancouver’s most exciting sporting environment
“Dress for your day” dress code
Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
We thank all applicants for their interest, however only those selected for further consideration will be contacted.
No recruiters or agencies, please.