Customer Service Representative
Homestead Land Holdings
Kingston, ON
DESCRIPTION:
The successful candidate will join a dynamic Customer Service team to provide timely communication regarding rental activity and general resident inquiries across the Homestead portfolio. This position has a rotating schedule that includes some evenings and weekends.

Responsibilities:
Respond to customer emails in a timely and professional manner
Recommend apartments and set up viewings with prospective tenants
Resident relations and retention
Ensure quality control of website and various advertising sources
Maintain relationships with on-site rental offices
Respond to customer calls in a timely and professional manner
Update company databases
Prepare various reports, spreadsheets and presentations
Assist with various marketing initiatives
Carry out special projects as required
Complete other duties as assigned

Skills and Qualifications:
Excellent understanding of technology, content management systems including; proficiency in Microsoft Office – Outlook, Excel, Word, Powerpoint
Excellent interpersonal and communication skills, both written and verbal
Excellent typing skills (minimum 45 w.p.m)
Strong work ethic
Self-driven
Basic understanding of sales techniques
Professional articulate manner
High level of attention to detail, accuracy and follow-up
Efficient time manager with the ability to multi-task, prioritize and meet deadlines
Ability to work evenings and weekends on a rotational basis
Post-secondary education in a business-related discipline is preferred

Accessibility accommodations are available for all parts of the recruitment and selection process. Please make needs known in advance. Homestead Land Holdings Limited is an equal opportunity employer. We thank all candidates for their interest, however only those being considered will be contacted directly.

Qualifications
Behaviors
Preferred

Innovative: Consistently introduces new ideas and demonstrates original thinking

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization