Position Overview: Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new Customers. They are expected to meet both sales quota and gross profit targets on a consistent basis. Sales Consultants must also meet or exceed CSI (customer Satisfaction) objectives.
Core Accountabilities
· Establish and nurture Customer relationships for the purpose of selling New or Pre-Owned vehicles.
· Handle incoming sales traffic (on telephone, internet and in person).
· Qualify all prospects.
· Arrange trade-in appraisals through the Pre-Owned Sales Manager.
· Liaise between prospect and Sales Management during negotiations.
· Turn over all Sales Customers to the Finance Office.
· Arrange New and Pre-Owned deliveries through Sales Management and Finance Office.
· Actively prospect new Customers on a continuous basis.
· Follow up with past deliveries ensuring the Customers’ expectations have been met and satisfied.
· Attend and participate in weekly Sales meetings.
· Research and study product changes.
· Review the previous month’s performance vs. objectives, paying attention to individual floor traffic management statistics.
· Familiarize yourself with all Manufacturer’s Sales, Lease and Finance Programs.
· Keep apprised of competitive products.
· Make annual, lease maturity contact calls with existing client base.
· Review historical performance vs. objectives together with Management, with the aim of setting annual sales objectives for the New Year.
· Participate in off-site marketing and advertising initiatives as required by Sales Management.
· Assist in the arrangement of showroom display as required.
· Participate in off-site product and skills training programs.
· Close sales by overcoming objections, asking for sales, negotiating prices, completing sales and purchase contracts, explaining provisions, explaining and offering warranties, services and financing, and collecting payments.
· Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales.
· During delivery process, escort Customers to the Customer Lounge, Parts Counter, and introduce them to the Service Department, including Management.
Requirements
· Ability to read and comprehend instructions and information.
· Valid Ontario G Driver’s License.
· Clear Driver’s Abstract.
· Valid OMVIC Registration.
· Strong business acumen.
· Professional appearance.
· Ability to sell the minimum quota according to dealership objectives.
· Excellent communication skills; verbal and written.
· Excellent Customer Service skills.
Personal Attributes
· Passion, motivation, focus and leadership skills.
· Results focused approach.
· Team player.
· Strong communication skills both written and verbal.
· Ability to influence, negotiate and mediate effectively.
· Strong attention to detail.
· Ability to maintain confidentiality and professionalism.
· Excellent interpersonal and team building skills.
· Strong time management and organizational skills.
· Honest, courteous and able to demonstrate strong work ethics.
· Driven and ability to work with minimum supervision.
Working Conditions
· The Sales and Leasing Consultant will stand and move throughout the Dealership facility (lot, showroom, service department, offices) for most of their shift.
· Bending, stretching, lifting, climbing and reaching.
· Standing six to eight hours during a shift.
· Using physical and manual dexterity.
· Using computers to look up and enter data.
· Using equipment consistent with industry standards.
· You will spend time outdoors showing vehicles to prospective Customers and drive vehicles in traffic during test drives.
· Evenings and Saturday work hours will be required.
Job Types: Full-time, Permanent
Work Location: In person
