Would you like to be proud of where you work and the products you sell? How about enjoying coming to work every day while being well compensated for your performance?
If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry!
At True North Mortgage we put the customer experience first! We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. We took this to the next level by starting our own CMHC approved lender in 2016 called THINK Financial! Since launch we have funded over $4 Billion in Mortgages through THINK alone and have no plans on slowing down!
Your Role:
We are growing fast and our THINK Financial team is looking to for a Mortgage Administrator to help us provide and maintain daily administration of THINK Financial mortgages and HELOC loans.
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage Administrators with the tools they need to promptly and effectively support our clients.
The ideal candidate is smart, detailed orientated, is client focused and keen to be a part of something great!
Must Haves:
- Flexibility! Monday to Friday schedule with hours ranging from 6:00am to 6:00pm Calgary time. Great opportunity for someone looking for office experience in an exciting new role
- Ability to effectively maintain strong relationships with THINK Financial clients while administering files
- Fast paced environment, must be able to keep current with changes
- Fluent written and verbal communication in both English and French
- History of delivering an extraordinary experience with a focus on results
- Strong decision-making skills to convey solutions to areas of concern
- Proven ability handling difficult situations and use of good judgement based on experience and knowledge
- Intermediate MS Office tools such as Word, Excel, Outlook and Slack
- Post Secondary education preffered.
The Work:
- Maintains and promotes the company products and services in providing outstanding relationship-focused customer care and service
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by following company guidelines and security regulations
- Respond to customer inquiries; managing incoming calls/emails and customer service inquiries in a timely manner
- Develop and maintain a thorough working knowledge of all company products and services
- Handle customer issues/concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep account of customer interactions, process customer accounts and file documents
- Other servicing duties as needed
The True North Advantage:
- In-House financing – this is where we really shine! THINK Financial, (THINKFinancial.ca) our own lender, has the lowest rates in the country which will allow you to compete in the most competitive market.
- Private Lending - THINK Financial also offers private lending when your clients cannot qualify via the traditional route.
What we Offer:
- Pay range of $19-21/hour
- Diverse work environment
- Team events! We want you to be fully integrated into the True North team. We will hold regular team events so you can create new relationships and let loose and have a good time! Work hard, play hard!
- Modern lounge outfitted with table tennis (ping pong for those of us less serious about the sport) and a games room
- Rapidly growing organization
- Professional team with a shared perception of how things are done
Time and time again we hear from our new recruits how happy they are with their decision to join True North Mortgage, so if you think you have the right combination of skills, experience and personality then please apply now!
This position is based in Calgary, AB or Toronto, ON but we will consider remote candidates based on qualifications.
