Job Summary:
Coordinator, Freedom of Information
Information Access and Privacy
Vancouver, BC
The Coordinator, Freedom of Information manages Freedom of Information (FOI) requests for the Provincial Health Services Authority and member agencies. The Coordinator recommends information access policies, procedures, and guidelines to ensure compliance with the Act and participates in the development and delivery of freedom of information education and awareness initiatives for staff and clients.
What you’ll do
- Coordinates all corporate freedom of information requests for the Provincial Health Services Authority and member agencies. This includes receiving written applications for information and conducting a preliminary assessment of the application to determine whether it is clear, complete, and addressed to the correct public body; logging accepted requests and preparing acknowledgement letters; coordinating the collection of records with the appropriate staff; determining how complex and time consuming the request will be and preparing fee estimates when appropriate; reviewing records and leading the line by line review with the appropriate manager to determine whether there is anything that cannot be disclosed as set out in the Act; and preparing records for disclosure and recommending severing of information.
- Participates in the development of policies and procedures related to the processing of freedom of information requests. Reviews existing policies and establishes guidelines to ensure consistent policy development. Develops entries for the policy manual by analyzing previous case files, legal opinions, Office of the Information and Privacy Commissioner mediation files, Information and Privacy Commissioner Orders and judicial reviews.
- Provides direction to PHSA program areas and member agency staff regarding procedures for routine disclosure of information.
- Develops and delivers education and training programs and leads awareness initiatives to educate/train staff, clients, and external customers on the requirements of the Act. Participates in the development and delivery of a corporate-wide information access and privacy education and training program in conjunction with the Information Access and Privacy team.
- Prepares reports, updates, and briefings on progress of the corporate information access program and privacy program and current freedom of information issues as requested.
What you bring
- A level of education, training, and experience equivalent to a Bachelor’s degree in Information Management or other relevant discipline plus five (5) years related experience. Completion of the Information Access and Protection of Privacy Certificate Program is an asset.
- Demonstrated communications, leadership, facilitation and coaching skills.
- Advanced analytical and problem solving skills. Knowledge of federal and provincial privacy legislation and requirements.
- Knowledge of requirements of accreditation standards relating to confidentiality.
- Demonstrated effective written and verbal communication skills, including the ability to interact with tact and diplomacy with staff at all levels within the organization.
- Demonstrated ability to develop, implement and deliver education and training programs.
- Demonstrated ability to adapt and work effectively in a changing environment.
- Knowledge of electronic information systems and information management processes.
- Demonstrated expertise in the area of information access and privacy concepts, tools, and methods.
- Advanced proficiency with desk-top software including Excel, Access, Word, and Internet/Intranet use.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $76,111 - $109,409/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing date: Until Filled
Hours of Work: 08:30-16:30 Monday-Friday
Requisition #: 201059E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on July 8, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
