Overview
We are seeking a friendly and organized Guest Services Coordinator to support our guests and ensure a smooth and welcoming experience throughout their stay. In this role, you will assist with reservations, guest inquiries, check-in and check-out coordination, and daily administrative tasks. Your strong communication skills and attention to detail will help maintain excellent service and efficient guest operations.
Responsibilities
- Assist guests with arrival and departure procedures and provide information about accommodations and local services.
- Respond to guest inquiries by phone and email in a professional and timely manner.
- Coordinate reservations, guest requests, and scheduling while maintaining accurate records.
- Assist with front-desk and general administrative activities.
- Communicate with housekeeping, maintenance, and other service providers to coordinate guest needs.
- Maintain professional and courteous communication with guests throughout their stay.
- Support the team with daily property and guest-service operations.
Requirements
- Previous experience in customer service, hospitality, reservations, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Professional phone and email etiquette.
- Comfortable working with computers, booking systems, and standard office software.
- Ability to manage multiple requests while maintaining attention to detail.
- Friendly, reliable, and customer-focused approach.
Join Grand Turk Ocean Villas and help create comfortable and memorable experiences for our guests while developing your skills in hospitality, guest relations, and property operations.
Pay: $18.24-$26.71 per hour
Expected hours: 40.0 per week
Benefits:
- Employee assistance program
- Life insurance
Work Location: In person
