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The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.
How to Apply: Click apply, receive a text message to your mobile phone. Answer a few questions.
Required Availability: Mon to Friday 3:00 pm - 11:00 pm, Sat to Sun 12:00 pm - 8:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with the latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Ability to overcome objections
Problem solving/critical thinking
Excels in a fast-paced environment/multi-tasking skills
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.