Job Summary
For the Quality Assurance (QA) Analyst I position, their primary role is to test internal business applications and customer-facing websites. The QA Analyst I must be able to work with our QA Manager, peer QA/developers and business sponsors to deliver a quality solution to our business stakeholders. The QA Analyst I will be supporting Olympia’s in-house application development by writing test cases and testing/reporting defects through proper QA processes.
The Quality Assurance Analyst I must be able to deliver results in a dynamic and team-oriented environment. They must be able to multitask and able to thrive in an ever-changing environment, build relationships naturally, adapt quickly, and communicate effectively.
Duties & Responsibilities
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Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
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Perform functional testing, GUI testing, tracking defects, as well as troubleshooting issues.
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Collaborate with business analysts and developers to create and execute software test cases.
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Understand and complete QA deployment processes by reviewing tickets for deployment, creating pull requests, working with QA and Devs to complete deployment.
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Submit and track defects for resolution by software developers.
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Provide support to internal users via phone, e-mail and on occasion through meetings.
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Identify, diagnose, report, and assist developers in resolving defects and verifying bug fixes.
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Provide clear, concise, documentation to support end users.
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Decipher and translate business logic into test plans on ADO.
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Execute day-to-day operational activities to maintain effective and efficient service.
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Flexible to perform various assigned tasks as requested by management and executives.
Competencies
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Connection: Builds long-term relationships by collaborating with clients and industry participants.
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Accountability: Is a trusted business partner who operates with transparency and integrity.
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Innovation: Leverages technology to continuously improve how we serve our customers.
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Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
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Attention to Detail: Pays close attention to details to produce accurate work.
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Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.
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Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.
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Productivity: Manages workload, works efficiently, and meets goals and objectives.
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Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.
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Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.
Formal Education & Experience
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High school Diploma is required.
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Diploma or Bachelor’s degree in Computer Science, Business Analyst or comparable experience (2+ years) is an asset.
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Completion of ISTQB Foundation level or complete certification is an asset.
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1-3 years of proven work experience as a Quality Assurance Analyst or similar role.
Specialized Skills & Knowledge
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Training and experience with Product Acceptance Testing is required.
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Training and experience with testing documentation (Test Plans, Test Cases, Test Reports, Change Requests) is required.
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Understanding of Web and Application Services is required.
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Understanding of Azure DevOps (ADO) or Visual Studio Team Services (VSTS) is an asset.
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Experience with Telerik and Telerik Test Studio is an asset.
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An understanding of database fundamentals, TSQL and/or equivalent database experience.
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Exposure to the agile development methodology, iterative development, and testing knowledge.
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Continuous Integration and Deployment skills are an asset.
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Financial applications experience is an asset.
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C# and JavaScript programming knowledge are a benefit.
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Training and/or experience with managing/logging incidents reports.
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Experience with Selenium RC and Selenium Web Driver are an asset.
Role Details
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Reports to: Team Lead, Quality Assurance
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Employment Type: Full-Time, On-site
Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion.
With Us, It’s Personal
