Order Desk / Customer Service Representative
Company: Inform Brokerage Inc.
Location: Burnaby, BC
Employment Type: Full time
Hours: 8:00 am – 4:30 pm, Monday to Friday (Excluding stat holidays)
Language: English
Salary: $40,000-$45,000 depending on experience
Start Date of Employment: As soon as possible
Job Description:
We are looking for an Order Desk/Customer Service Representative to join our team at our Burnaby location. The Order Desk/Customer Service Rep is responsible for receiving, acknowledging, and processing all customer orders. The position will also be responsible for handling queries from both customers and manufacturers.
Job Description/Responsibilities:
- Respond to all emails and inquiries in a timely manner
- Ensure internal and external sales orders are entered promptly and accurately
- Respond respectfully, courteously, and immediately to any problems or concerns brought forward by internal and external customers
- Investigate shortages and overages
- Arrange sample requests
- Reception back up
Job Requirements:
- Able to work 8:00 am – 4:30 pm Monday to Friday in the Burnaby office
- Minimum 2 years in an office environment accompanied with customer service and order entry experience
- Excellent verbal and written communication skills
- Ability to prioritize and meet deadlines
- Excellent decision making and problem-solving capabilities with the ability to efficiently organize your work and set priorities
- Work well within a close team environment
- Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and positive attitude to achieve success
- Computer and data entry skills
This full time position offers medical, dental, and extended health benefits after a successful probation period.
If you are looking for a challenging position that allows you to utilize your customer service and organizational skills, please send in your resume and cover letter. Please do not call the office to apply for this position, only e-mailed resumes will be accepted.
We thank you in advance for your interest in Inform Brokerage Inc. Due to volume, only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Vision care
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Language:
Work Location: In person
