Overview:
A structured Host/Hostess role is critical to provide guidance to guests in the restaurant. The Host/Hostess will typically be the first and last point of contact for our guests and are expected to act as an experience ambassador to all external and internal customers.
Responsibilities:
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
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Greet and seat guests.
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Control reservations and door by way of waiting list if necessary.
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Ensure the kitchen and other related areas are kept appraised of the number of bookings, times and special requests.
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Know and follow all company and local standard policies and procedures.
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Ensure to use proper hand washing procedures and to maintain high standard of personal hygiene.
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Ensure to follow daily/weekly side duties for host/hostess.
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Know the menu, hours of operation of the different sections of the Resort and should have a solid knowledge of local area.
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Participate in all required departmental meeting/training.
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Attend daily pre-shift/daily stand up meeting.
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Set up floor plan for servers daily.
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Ensure to follow proper cash handling procedures.
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Ensure to maintain phone etiquette while answering phone calls and taking reservations.
- Acknowledge and respond to all guests’ requests and complaints.
- Check restaurant for proper cleanliness and proper lighting
- Maintain your work area in a clean and well-organized manner.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
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All other duties as assigned
Qualifications:
- A high school diploma or equivalent.
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Must have previous customer service experience.
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Prior experience as a Restaurant Host/Hostess preferred.
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AGLC ProServe/ProTect is an asset
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Working knowledge a POS system
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Knowledge of food, wine and serving is an asset
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Must have previous customer service experience.
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Must be able to stand/walk for 8 hours/day.
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Must be able to lift/carry up to 30 lbs.
The schedule for this position may vary and would require the ability to work shift work, late nights, overnight, weekends and holidays.
WE OFFER
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A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
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An opportunity to work with a skilled Management team.
