You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.
Attabotics is the world’s first 3D robotics supply chain system for modern commerce. Inspired by the framework of ant colonies, Attabotics replaces the rows and aisles of traditional fulfillment centers with a patented storage structure and robotics shuttles that utilize both horizontal and vertical space, reducing a company’s warehouse needs by 85%. By empowering retailers to place fulfillment centers near high-density urban areas, Attabotics helps create jobs and decrease carbon emissions by closing the last-mile delivery gap. A TIME Magazine Most Innovative Company special mention, CNBC Disruptor, and one of Fast Company’s world’s 50 most innovative companies. Attabotics has been adopted by major brands including luxury department store Nordstrom, and other retailers across apparel, grocery, food & beverage, and home goods. Attabotics is based in Calgary, Alberta, Canada, with fulfillment centers across the United States and Canada.
Who you are
10+ years senior client relationship/account management experience with implementing large, complex solutions
Previous experience in the Logistics or Automation industry required
Experience with building a profitable Client Services organization
Bachelor’s degree required, preferably Business
Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget
Impeccable attention to detail and follow-through
Outstanding interpersonal skills, including strong communication skills—verbal and written, 1:1 and with enterprise-level audiences
Ability to work effectively in a fast-paced, high-energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Critical thinking, ability to challenge others and drive productivity, while maintaining strong business relationships
Ability to travel as required
An ideal candidate for Senior Leader Client Success, will bring extensive logistics experience to the Client Success team so that we:
Scale efficiently across a growing client base and drive client efficiency as evidenced from clear operational data
Become a trusted advisor for our clients as they digitally transform their business
Take full ownership of client relationship post sales
Day to day responsibilities include:
Drive account management and client operations strategies to deliver highly productive client solutions
Drive and enable high level support of the field operations and network operating center teams
Refine programmatic completion of timely deliverables according to contract specifications, best practices are followed through client engagements
Drive for continuous improvement, automation and scale for ongoing client engagements
Partner with sales team to ensure all contractual commitments are met for all clients
Partner with stakeholders to provide seamless transition
Coach client decision-making on implementation/refresh tasks and other projects
Develop, refine and proactively share project plans, status, risks and other collateral to ensure all stakeholders are updated on project progress
Develop comprehensive strategies that align business needs, product offerings, and industry best practices
Partner with Project Delivery, Product, Engineering, People Team, and other internal stakeholders to launch new services and programs
If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.
Attabotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. Attabotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education.
Attabotics promotes a corporate safety culture where employees’ health, safety & well being is number one and with the ultimate goal of establishing a zero incident work environment.