About the team
Investment Operations serves as a control point between the Front Office (Investment Management and Trading Teams) and the Back-Office Counterparties (Brokers, Issuers). The work is varied and structured in a few hour blocks of tasks and broad exposure across the Operations, Investment and Trading departments.
About the role
Reporting to the Manager, Application Support, you will monitor all aspects of Funds’ operations (including, but not limited to cash/asset reconciliations, corporate actions, expenses, securities pricing, NAV oversight , audit support); have vendor oversight, provide servicing to client groups as well as participate in new product launches and ad-hoc projects.
The hours for this role are Monday to Friday, 11 AM to 7 PM , with occasional overtime.
Review and process ETF trades on a daily basis
Monitor settlement status to ensure all trades are settled properly
Liaise with front office (investment management and trading teams) and back office (brokers, issuers) to ensure that trades are processed on time, and investigate and resolve any trade or basket related issues
Overall day-to-day operational responsibility for support and enhancement of various Investment Operations systems such as Bloomberg AIM and Eagle
Responsible for timely and efficient resolution of issues in daily Investment Operations system
Contribute to ongoing enhancement of user experience through understanding the business model, business rules etc.
Track vendor related issues from discovery to resolution; monitor Issue logs to ensure all issues are addressed and escalated appropriately.
Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approach to issues.
Build and maintain positive working relationships by effectively communicating and regularly sharing information and knowledge with team
Respond in a timely fashion to update clients as to the status of their request.
Support overnight monitoring team as issues arise.
Liaise and collaborate with other teams and departments to ensure excellent levels of client service.
Advanced knowledge in MS Office (specifically Access, Excel formulas, macros & VBA).
Strong knowledge and experience with SQL/Oracle, relational databases.
Investment management business knowledge.
Working knowledge of Domestic and International Equities, FI Instruments (including TIPS, ILG, and other linked Bonds), Exchange Trade Funds, Currency Forwards, Options, Futures
Strong data knowledge, specifically in Financial Industry Security Master data
Experience with Eagle Investment Systems, Bloomberg Professional Applications, CIBC Mellon Workbench, Charles River and SS&C would be an asset
Results oriented: focused on getting things done with tangible and measurable benefits.
Ability to work independently, under tight time lines, with great attention to detail.
Technical literacy, able to understand complex issues and translate these issues down to the lowest common denominator.
Relationship building: able to build, maintain and manage strong relationships with investment managers, analysts and client services agents.
Teamwork and collaboration: is able to work effectively with others in a collaborative environment.
Demonstrated experience in adding operational efficiencies at the process and systems level.
Service minded and client oriented.
Strong negotiation and influencing skills.
No unsolicited agency referrals please.
AGF is an equal opportunity employer. AGF welcomes and encourages applications from people with disabilities. Accommodations are available on request in all aspects of our recruitment and selection process. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. AGF does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable legislation.