The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!
At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
Responsibilities
- Delivers warm and connected guest service
- Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
- Answers all guest calls within three rings
- Takes In-Room Dining orders
- Assists guests with questions regarding the hotel and local area
- Ensures all security procedures are followed when transferring calls
- Ensures all wake-up calls are entered accurately
- Enters all guest and maintenance requests into Marriott Global System
- Performs other tasks assigned by management
Qualifications
- Is flexible to work a variety of shifts including weekdays (Monday to Friday), weekends (Saturday and Sunday) and holidays, in the morning, afternoon and evening
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Previous Switchboard, Front Desk, hospitality or customer service experience preferred
- Excellent telephone etiquette and clear, professional communication skills
- Ability to operate multi-line switchboard and call management systems
- Proficiency with computer applications (such as Microsoft Excel, Word and other applications) and hotel reservation systems
- Knowledge of hotel operations and guest service standards
- Takes initiative to find creative ways to respond to guest requests
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Speaks fluent English. Additional languages to connect with international guests is an asset
- Is able to multi-task with excellent organizational skills in a fast-paced environment
- Experience with Lightspeed and GXP/Digital Guest Services considered an asset
- Is excited to belong to a team of caring, warm, energetic Team Members
The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Pay: Up to $27.31 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
