Location: Edmonton, AB
At Zen Residential, we're committed to creating exceptional living experiences for our residents. Our team is passionate about delivering outstanding customer service, maintaining beautiful communities, and building positive relationships with residents and property owners.
We're looking for a professional, customer focused Concierge to join our team. If you enjoy helping people, thrive in a fast paced environment, and take pride in creating a welcoming community, we'd love to hear from you.
As the Concierge, you will be the first point of contact for residents, guests, and visitors. You'll play an important role in delivering exceptional customer service, supporting the daily operations of the property, maintaining building security, and helping create a safe and welcoming environment for everyone who enters the community.
Resident & Guest Services
- Welcome residents, guests, and visitors in a professional and friendly manner.
- Receive, log, and distribute mail, packages, and deliveries.
- Manage visitor access and maintain visitor records.
- Assist with resident move ins and move outs.
- Respond to resident inquiries and escalate concerns when appropriate.
- Conduct routine inspections of common areas and report maintenance or cleanliness concerns.
- Provide property tours to prospective residents when required.
Administrative Support
- Maintain accurate records of resident interactions, deliveries, and service requests.
- Coordinate amenity bookings and facility reservations.
- Assist with administrative tasks, reporting, and data entry.
- Coordinate access for vendors, contractors, and service providers.
Building Operations & Security
- Monitor building access and follow established security procedures.
- Observe surveillance systems and report suspicious activity.
- Maintain incident logs and visitor records.
- Respond to emergency situations in accordance with established procedures.
- Work closely with property management to promote a safe and secure environment.
Community Engagement
- Support resident events and community initiatives.
- Distribute resident communications and notices.
- Maintain knowledge of local amenities and services to assist residents.
- High school diploma or equivalent.
- Post secondary education in Hospitality, Business Administration, or a related field is considered an asset.
- One to three years of customer service, hospitality, property management, or concierge experience.
- Strong interpersonal and communication skills.
- Excellent organizational and time management abilities.
- Professional, dependable, and customer focused.
- Strong problem solving skills and attention to detail.
- Ability to work independently while collaborating effectively with a team.
- Flexibility to work evenings, weekends, and holidays as required.
- Supportive and collaborative team environment.
- Opportunities for career growth within a growing organization.
If you're passionate about delivering exceptional customer service and creating a positive resident experience, we'd love to hear from you.
Apply today and become part of the Zen Residential team.
