Customer Information Clerk - PTT
Coast Mountain Bus Company
Lower Mainland, BC
Over 900,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.

Union Affiliation
MoveUP

Responsibilities
Working on a shift basis, receives and responds to inquiries (via telephone, live chats or any other channel) including complaints and commendations from the public regarding the Lower Mainland transit service. This includes providing schedules, routing, nearest departure points, transfer points, vehicle and station identification, timing, fares, passes, lighting conditions, bus shelters, points of interest, landmarks, website and next bus inquiries, explaining TransLink and CMBC policies, service deficiencies, fare over payment, incorrect change given by ticket machines utilizing the computerized Customer Information (CI) system; SeaBus, SkyTrain and West Coast Express utilizing the computerized Customer Information (CI) system; provides telephone numbers for other public transportation companies within the province; and other functions such as recording timetable requests, lost property etc.

Qualifications

EDUCATION:
Requires Grade 12 graduation where the ability to communicate orally, comprehend customer queries and relay a variety of detailed bus information has been acquired.

EXPERIENCE:
Requires six (6) months previous experience in a customer service position involving the provision of information and/or assistance to the public in a continuous, paced environment. A further period of up to six (6) months in the position is required to gain knowledge of routes, services, passes, transfers etc. and to become familiar with the seasonal and cyclical requirements of the position. A formal training period of approximately Five (5) weeks, including training in the operation of specialized computer software, is included in this latter period.

Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule
37.5 hours per week.

Rate of Pay
Group: 05

Salary starting at $3,809 per month ($23.35 per hour)

How to Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: July 02, 2019
Closing Date: Opened until Filled.

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity
We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@TransLink.ca.