The Rivoli is a bar, restaurant and performance space, established in 1982, on Queen Street West in Toronto, Ontario, Canada.
The club originally earned a reputation as one of Canada's hippest music clubs,[1] and many major Canadian comedy and musical performers have played on its stage, including The Kids in the Hall, Gordon Downie, The Frantics, Nirvanna The Band, Sean Cullen and the infamous Dark Shows. The Rivoli was synonymous with Toronto's black-garbed Queen West scene. This reputation waned as the club's clientele became more eclectic and upscale, but the Rivoli's atmosphere is still unique.
The General Manager
Supervises daily operations and monitors compliance with all company policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.
Managing Day-to-Day Operation
- Assists in the ordering of Food and Beverage (F&B) supplies and cleaning supplies.
- Oversee the day-to-day leadership of the front of house operations, which includes the restaurant, pool hall, back room events and catering;
- Responsible for ensuring the Rivoli Restaurant and Bars provides service that exceeds customer expectations;
- Responsible for ensuring all Rivoli Banquet events and shows are executed as per the Banquet Event Order and meets the clients needs, including adjusting service to meet last minute requests;
- Monitors compliance with all F&B policies, standards and procedures.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Drive a culture of performance and high engagement through recognition, training and coaching;
- Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
- Consistently display exceptional leadership by providing a positive work environment, counselling team members as appropriate and demonstrating a dedicated and professional approach to managing a team;
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comments and guest satisfaction result with employees.
- Responds in a timely manner to customer service request.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.
Job Requirements
- 3-5 years’ experience as Food & Beverage leader, preferably within a full-service restaurant or hotel environment;
- University or College diploma in a Hospitality is a definite asset;
- Brings a hands-on approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service;
- Proven experience leading a team in servicing large functions;
- Strong computer skills, with knowledge of Microsoft Office is essential;
- Organized, results orientated, proven time management skills and ability to work under pressure;
- Proven experience motivating and inspiring a team to achieve strong performance results;
- Demonstrates strong leadership, team, communication and coaching skills;
- Strong problem solving and creative thinking skills;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty shifts;
- Must be legally authorized to work in Canada.
Job Types: Full-time, Permanent
Pay: From $65,000.00 per year
Licence/Certification:
- Food Safety Certification (preferred)
- Smart Serve (required)
Work Location: In person
