At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.
The impact you'll make
As the Director of Product Design for PC Optimum, your goal is to continue the elevation of PC Optimum as Canada's favourite loyalty program and a hub for Loblaw ecosystem convergence. You'll manage a high-performing team of Product Designers that create delightful, personalized and valuable experiences that excite PC Optimum members, activate dormant ones and entice non-members. You'll navigate and influence our teams and leaders to connect the dots across design teams, lines of business and our customers.
What you'll do
Partner with Product, Engineering and Marketing peers and stakeholders to ensure that best-in-class Product Design is an influence on the evolution of our loyalty experience
Fall in love with our customer and future customer, so that you can inspire our team to focus only on the work that really counts
Lead the PC Optimum design team as they work together to create best in class ux, art direction, content, and design systems practices
Work closely with your Marketing and Program partners to work as one team and contribute fluidly to each other's objectives and initiatives, including annual marketing campaigns that come to life on PC Optimum
Manage and retain outstanding talent on a high-performing team of about 5 folk by ensuring their career growth as they find mastery, purpose, and the right level of autonomy under your guidance
Coach and deliver expertise within every stage of the design process: problem definition, research, solution ideation, information architecture, user flows, wireframes, art direction, high-fidelity mocks, brand collaboration, prototyping, interaction design, dev collaboration ... the whole spectrum is in your wheelhouse
Drive customer-centric results throughout the Loblaw customer journeys by looking for areas of improvement and alignment for digital PC Optimum across the enterprise.
Build trusted relationships beyond our digital teams at Loblaw Digital, generating understanding, empathy, and influence with our corporate and division stakeholders.
Does this sound like you?
The Team Champion: You build trust with your team, partners, and stakeholders by leading with curiosity and empathy, treating them as equals, and setting and achieving shared outcomes. You are energized by sharing the value of our practice with our teams, teaching our ways of working, and elevating our team's profile within the UX community. You are seen as a thought leader, and people seek you out as a subject matter expert.
The Candid Collaborator: You provide clear and direct feedback regularly, which benefits your partners and team members. You're comfortable with being uncomfortable, and approach difficult situations with optimism. You care personally, challenge directly, and communicate with candor and courage.
The Critical Thinker: You ask questions to clarify ambiguous problems, and listen actively in order to understand opportunities to improve experiences and processes. Your curiosity helps you gather evidence that exposes the 'why' and leads to rational thinking. You have emotional, empathetic instincts and a strong process that enables disruption, innovation, and decisiveness. You are resilient to change, invigorated by growth, and are constantly learning and challenging the norms around you.
The Conductor: You hold yourself and your team accountable for your work and outcomes. You advocate for ideal conditions for success, lean into difficult conversations about priorities, and recognize when compromise and change is needed. You create focus and clear priorities when pivots happen, and share feedback and accountability with your team in order to help them grow. You are energized by juggling several initiatives, relationships, and deliverables, and create healthy boundaries between them in order to advocate for work / life balance for you and your team.
The Coach & Connector: You ensure that your team members are treated as equals by creating inclusive, safe, and equitable spaces for folks to collaborate. You recognize those around you for their great work, and are self-aware enough to recognize your own strengths and weaknesses. You direct the spotlight on those at an earlier stage in their career, helping to elevate their reputation, influence, and skills. You coach and teach others to advance their skills based on your experience, and connect them to the right people and resources to cultivate the right relationships to be successful within our organization.
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Covid 19 Vaccination Policy
COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well". In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.