Jira Engineer
Keywords Studios
Montréal, QC
Keywords is an international technical service provider to the global Video Game Industry with +50 offices across 21 countries and 4 continents. The organization employs over 6,000 people at peak times working in over 50 languages. Each year, we produce over 80,000 art assets, 21 million words of audio, 250 million words translated, 2.5 million hours of testing and resolve 16 million customer support tickets

We are looking for a Jira Engineer to be responsible for managing product configurations, building out workflows, projects, schemas and issue schemes that utilize Atlassian best practices to meet business and stakeholder needs.

The ideal candidate will have managed Jira Software, Jira ServiceDesk and Confluence (on-prem and cloud instances) and will offer recommendations on optimizing and securing workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.

Main responsabilities will be in particular:
Act as the go-to authority for Confluence and Jira at Keywords Studios
Provide configuration and administrative support of multiple self-hosted Confluence and Jira environments
Implement application security practices, and apply, maintain and solve access and permissions issues for projects, spaces and associated components
Evaluate, test, implement and lead the usage of Atlassian add-ons to meet team and business needs
Interpret and map business requirements to Confluence and Jira configurations
Design and implement complex custom Jira configurations including projects, agile and scrum boards, dashboards, filters, issue types, workflows, permissions, fields, issue security, notifications and their associated schemes
Keep Confluence and Jira healthy by understanding how administrative actions and changes to the application and systems impact performance, scalability and day-to-day manageability
Work closely with developer and systems teams to implement robust application monitoring and optimize hardware, software and network systems
Author and maintain operational process documentation and runbooks
Requirements

3+ years’ experience administering, configuring and maintaining Atlassian applications in a large, multi-methodology organization (Jira Software, Jira Service Desk, Confluence)
Experience running multiple Confluence/Jira environments
Skilled in solving issues and performing installations, migrations, and add-on installation
Strong knowledge of JQL, with experience constructing advanced search queries and complex custom filters to power dashboards and generate reports
Experience managing user permissions via Active Directory, single sign-on (SSO), and SAML authentication
Experience configuring application links and DVCS accounts to seamlessly integrate Confluence, Jira, Bitbucket, etc.
Familiar with Atlassian application monitoring techniques including runtime logs, database and JMX monitoring, etc.
Ability to self-organize across various backlogs, handle changes in daily workload, and prioritize work under contending deadlines
Good communication ability in working with both technical and non-technical users.

Additional Preferred Qualifications:
Familiarity with Confluence and Jira APIs
Knowledge of Apache/Tomcat configuration

Proficiency in Bash, JavaScript, Python, Groovy or Java
Proficiency in Linux server command line troubleshooting utilities
Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees

THIS POSITION IS OPEN TO WORK IN MONTREAL HOWEVER CAN BE BASED IN KATOWICE OR DUBLIN TOO