About Krest Lab
Krest Lab is a leading precision manufacturing laboratory serving clients throughout Ontario. We combine advanced digital technology, exceptional craftsmanship, and outstanding customer service to deliver products of the highest quality.
Our team of 15 skilled professionals has built a reputation for excellence, reliability, and innovation. As we continue to grow, we are seeking an experienced General Manager who can provide strong operational leadership, develop scalable systems, build a culture of accountability, and help drive the next phase of our growth.
This is a leadership position with significant autonomy and the opportunity to make a measurable impact on the business.
The Opportunity
This role is ideal for an experienced General Manager who enjoys taking ownership of an organization and improving how it operates.
While our technical team are experts in their craft, we are looking for a business leader - not necessarily an industry expert. Your strength lies in leading people, building management systems, improving operational performance, developing client relationships, and driving profitable growth.
Reporting directly to ownership, you will oversee the day-to-day operation of the business while helping expand existing client relationships and identifying opportunities for new business. Success in this role will be rewarded through both operational performance bonuses and uncapped sales commissions.
Key Responsibilities
Operational Leadership
- Lead the day-to-day operations of the business with full accountability for P&L
- Develop and implement scalable operating systems that improve efficiency, consistency, and profitability
- Establish clear priorities, workflows, and accountability across all departments
- Continuously identify opportunities to improve productivity, quality, customer service, and operational excellence
Leadership & Team Development
- Lead, mentor, and develop a team of approximately 15 production and administrative employees
- Create a culture of ownership, accountability, and continuous improvement
- Conduct regular performance reviews, coaching sessions, and employee development planning
- Oversee recruitment, onboarding, training, and workforce planning
Process Improvement & Systems
- Build, document, and continuously improve Standard Operating Procedures (SOPs)
- Develop and implement a management system to improve general operations
- Introduce measurable workflows and ensure adherence to established processes
- Implement technology and business management tools that improve visibility and operational control
KPI Management & Accountability
- Establish and monitor key performance indicators across production, quality, customer service, scheduling, and financial performance
- Hold department leaders and team members accountable to clearly defined expectations and performance standards
- Prepare regular operational reports and business updates for ownership
- Ensure projects are delivered on schedule while maintaining high quality standards
Client Relationship Management
- Act as the primary relationship manager for key client accounts
- Ensure exceptional customer service and proactive communication
- Resolve customer concerns quickly while maintaining long-term client satisfaction
- Strengthen existing relationships through ongoing follow-up and service excellence
Business Development & Sales
- Identify opportunities to grow existing accounts
- Work with sales team to develop new business relationships in targeted markets
- Work collaboratively with ownership to execute growth initiatives
- Earn uncapped bonus based on new opportunities, account growth and P&L
What We're Looking For
Experience
- Minimum 8 years of experience as a General Manager
- Experience leading teams in manufacturing, production, specialized services, healthcare, logistics, or other operational environments
- Demonstrated success managing people, operations, budgets, and performance
Leadership
- Proven ability to build high-performing teams
- Strong coaching, mentoring, and conflict-resolution skills
- Comfortable making decisions and holding people accountable
Operational Excellence
- Strong operational mindset with experience improving workflows and building scalable systems
- Experience implementing SOPs, KPIs, and performance management systems
- Excellent organizational and project management skills
Business Development
- Experience meeting with clients and building trusted relationships
- Commercial mindset with the confidence to identify growth opportunities
- Previous experience in account management or sales is considered a strong asset
Personal Attributes
- Highly organized and exceptionally self-motivated
- Strong problem-solving and critical-thinking abilities
- Excellent communication and interpersonal skills
- Thrives in a fast-paced environment where initiative is valued
- Passionate about continuous improvement and operational excellence
Technology
- Comfortable with CRM platforms, ERP systems, Microsoft 365, Google Workspace, and business management software
- Able to quickly learn and implement new technologies to improve performance
Compensation & Benefits
- Competitive salary of $80,000–$100,000, based on experience
- Annual performance bonus tied to operational and financial KPIs
- Comprehensive Health & Dental Benefits
- Paid vacation
- Monday to Friday schedule with daytime business hours.
Why Join Krest Lab?
This is an opportunity to lead Krest’s through the next phase of growth where your ideas, leadership, and execution will directly influence the future of the business.
You'll have the autonomy to build systems, improve performance, mentor a talented team, and help drive meaningful growth, all while being rewarded for the results you deliver.
If you're the type of leader who enjoys creating structure, building strong teams, developing client relationships, and taking ownership of business success, we'd love to meet you.
How to Apply
Please submit your resume along with a brief cover letter describing:
- Your experience leading teams and serving as a General Manager
- A specific example of a system, process, or management framework you implemented that significantly improved business performance
- Any experience growing client relationships, developing new business, or improving customer retention
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- General Manager: 8 years (required)
Work Location: In person
