Support Engineer – Level 1
AllCore Communications
Hamilton, ON
Job Title: Support Engineer – Level 1

Department: Technical

Reporting to: Support Manager

The Company:
With over 18 years’ experience in the IT & telecom industry, AllCore provides a completely different type of managed IT experience to our clients. We manage every aspect of their IT, there internet, their telecom and provide virtual CTO services. We become an extensions of our clients companies and in part we become their single point of contact for anything computer or telecom related.

Job Summary:
The support engineer will be responsible for providing technical support for customers remotely via phone, email and remote support sessions. On a day to day basis they will demonstrate a wide range of technical experience and troubleshooting skills in all areas of workstation (desktop and laptop) hardware and software (both OS and office applications) while resolving support issues in a timely manner.

The successful candidate will need to possess confident communication skills as the role will involve dealing with a variety of customer support issues under high pressure situations.

Duties & Essential Job Functions:
Primary day to day duties will include the following (but not limited):

Remote support of customer technical issues
1st line technical support to provide analysis of customer issues
To provide customer training and familiarization
Installation of software patches
Remote diagnostics of hardware and software issues

Required:The candidate should have the following:
3 to 5 years’ experience providing desktop / workstation support
At a minimum you should hold a MCITP / MCSA / CompTIA certification
Extremely well organized with good communication skills and excellent spoken / written English
A flexible approach to work and prepared to “go the extra mile” to exceed customers’ expectations
Good customer facing experience

Salary:
$20,000 – $30,000 + benefits, dependent on skills and experience.

Should you wish to wish to inquire about this role, please send your resume to hr@allcore.ca
Please no employment agencies.