Position Title: Guest Service (Server)
Reports To: Lodge Manager
Location: Bella Coola Heli Sports lodges, Remote (shift work)
Schedule: 15 days on, 13 or 6 days off (approximately), 10hrs/ a day
Terms: Seasonal Full-Time (December-April)
Company Overview
Bella Coola Heli Sports operates in the glaciated wilderness of BC’s central coast. We provide world-class skiing in the winter, and connect our guests with incredible wilderness adventures in the summer. We operate from three remote properties, one of which is in the Tatla Lake region of the Chilcotin’s and two which are in the Bella Coola Valley. We boast the largest heli-skiing tenure of any operator in the world and our Himalayan like mountains draw outdoor enthusiasts from around the world.
Job Description
We are looking for hardworking, hospitality-driven individuals who bring energy, warmth, and professionalism to everything they do. Our Guest Service team is highly collaborative and hands-on, assisting with restaurant service, hosting, housekeeping, and supporting all aspects of daily lodge operations. This is a physically demanding and active position that requires flexibility, strong teamwork, and a proactive willingness to help wherever needed. To thrive here, you should enjoy the outdoors, embrace remote mountain living, and bring a positive, can-do attitude to every day.
Our culture is built around people who work hard, support one another, and create unforgettable experiences through genuine hospitality. We value individuals who are approachable, dependable, and adventurous—people who take pride in attention to detail while balancing relaxed mountain hospitality with consistently elevated service standards. Whether welcoming a first-time heli-skier or a returning guest, our team creates an environment where guests feel comfortable, cared for, and inspired to explore. Driven by an adventurous spirit, a strong work ethic, and vibrant youthfulness, our Guest Service team is vital to providing authentic experiences and thoughtful, exceptional service that represent the core values of Bella Coola Heli Sports.
Responsibilities:
Guest Experience
- Provide warm, approachable, and professional guest service throughout every interaction.
- Anticipate guest needs and consistently go above and beyond to exceed expectations.
- Create genuine connections with guests while maintaining a welcoming and inclusive atmosphere.
- Support a seamless guest experience from arrival through departure.
Dining Service & Lodge Hospitality
- Set up, serve, and clean up after all meal services, après gatherings, and special events.
- Participate in daily pre-service meetings to gain a comprehensive understanding of menus, dietary requirements, beverage offerings, and guest preferences.
- Coordinate meal service with attention to timing, presentation, and creating a welcoming dining experience.
- Support hosting duties and contribute to an exceptional atmosphere throughout the lodge.
Lodge Presentation & Facility Upkeep
- Maintain exceptional cleanliness and presentation throughout guest rooms, common areas, dining spaces, and service areas.
- Support laundry operations, including guest linens, staff laundry, restaurant linens, towels, and restocking supplies.
- Ensure the lodge consistently reflects the high standards expected of a luxury heli-ski operation.
- Perform housekeeping duties if needed, including guest rooms, washrooms, and shared spaces.
Operational Support & Team Collaboration
- Work as part of a cohesive team by communicating effectively, offering assistance, and sharing responsibilities across departments.
- Follow daily schedules with flexibility, recognizing that roles often overlap in a small, dynamic lodge environment.
- Adapt quickly to changing operational needs while maintaining a positive and professional attitude.
- Uphold Bella Coola Heli Sports' commitment to safety, teamwork, and exceptional guest experiences in every aspect of your work.
Qualifications:
- 2+ years of serving experience plus additional experience in hospitality (restaurant service, housekeeping, concierge, guest services, or similar).
- WSET 1 or equivalent wine knowledge.
- Professional, articulate, and personable demeanor.
- Highly motivated and enjoy working in a fast-paced, physically active environment.
- Strong attention to detail and commitment to delivering exceptional guest service.
- Ability to work away from home and spend long hours on your feet.
- Applicants must be Canadian Citizens or Permanent Residents.
- Experience in a remote lodge, luxury hospitality, adventure tourism, or heli-skiing environment.
Perks:
- Gratuities.
- 4% Vacation Pay.
- Lodging and meals provided while on shift.
- Paid transfer days.
- Transportation provided between Vancouver and Bella Coola/the lodge.
- Gratuities.
- Opportunities for staff activities (conditions, operational requirements, and skill level permitting).
- Flexible seasonal work, allowing for travel during the off-season.
- Career development opportunities within a growing luxury adventure tourism company.
- A unique mountain workplace where lifelong friendships, unforgettable adventures, and meaningful guest connections are part of every season.
Job Types: Full-time, Seasonal
Pay: $230.00 per day
Application question(s):
- What are you looking for in your next job opportunity? And why are you applying for a seasonal job with Bella Coola Heli Sports?
Work Location: In person
