Job Title: Customer Service Representative (Insurance Broker)
Location: Scarborough, Ontario
Job Type: Full-time
Job Description: We are seeking a dedicated and experienced Customer Service Representative to join our team at All Seasons Insurance Brokerage Inc. As a key member of our brokerage, you will provide exceptional customer service and support to clients, ensuring their insurance needs are met with efficiency and professionalism.
Key Responsibilities:
- Act as the primary point of contact for clients, addressing inquiries related to personal and commercial insurance products.
- Handle client requests for policy changes, renewals, and claims in a timely and accurate manner.
- Provide knowledgeable advice on insurance coverage options and recommend suitable policies.
- Maintain up-to-date client files and ensure all documentation complies with regulatory standards.
- Collaborate with underwriters, adjusters, and other team members to resolve complex issues.
- Process endorsements, cancellations, and new business with accuracy and attention to detail.
- Ensure compliance with all brokerage procedures and RIBO requirements.
- Continuously build and nurture positive relationships with clients, ensuring satisfaction and retention.
Mandatory Requirements:
- RIBO license in good standing (please do not apply if you do not have this qualification).
- 2-3 years of experience working in a brokerage setting, specifically in customer service (if you do not meet this requirement, we kindly ask you not to apply).
- Experience with SIG and EPIC broker management systems is required (please do not apply if you lack this experience).
- Strong understanding of insurance policies, coverage options, and industry practices.
- Excellent communication skills, both verbal and written.
- High level of attention to detail and organizational skills.
- Ability to handle multiple tasks and prioritize work in a fast-paced environment.
Preferred Qualifications:
- Experience with commercial insurance.
- Knowledge of various insurance software systems.
- Bilingual abilities are an asset.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you meet the mandatory requirements and are passionate about providing excellent customer service in the insurance industry, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible language requirement:
Schedule:
Education:
- Secondary School (required)
Experience:
- Working at a Insurance brokerage: 2 years (required)
- Customer service in a Insurance brokerage a MUST: 2 years (required)
Licence/Certification:
Work Location: In person
