Client Survey Analyst- Receivables Finance
Toronto, ON
HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives for Client Survey Analyst- Receivables Finance:

HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

This role’s core aim is to independently, and objectively, identify and manage Receivables Finance (RF) risks through appropriate Survey and Due Diligence work to:

To ascertain the value of the assets purchased, or to be purchased, under the client’s agreement with RF
To determine the likelihood and timing of the need to rely on those assets to protect HSBC’s security.
To take, or recommend, action to ensure the security of the funding provided, or to be provided.
Broaden and deepen the relationships with clients and prospects.
Working with others, to maintain and build upon high customer service standards by putting the customer at the heart of everything we do.
To create value by sharing technical knowledge with all staff and acting as a role model for improving standards and efficiency.

Principle Accountabilities:
To ensure service quality standards are achieved and maintained in line with the bank’s stated objective to put the customer at the heart of everything we do.
To work in close liaison with client management and sales teams, and with RF Asset Advisory.
To lead by example, particularly in alignment to the bank’s strategic imperatives. Sharing best practice and technical knowledge to help develop an effective team.
Ensure integrity of credit and operating risk procedures and implement the Group compliance requirements in conjunction with the relevant compliance department.
Compliance generally and Sarbanes-Oxley Act Compliance 2006 specifically


Knowledge & Experience / Qualifications:

A high degree of analysis and judgement, including practical auditing or accountancy experience (minimum 2-5 years in a similar environment).
Good financial analysis skills
Excellent interpersonal skills to elicit information from all levels of client staff.
Excellent communication skills (both written and spoken).
Analysis and Judgement – Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes
Detailed technical knowledge of RF products and delivery channels, and a good working knowledge of HSBC Group products including Trade Services
A high degree of self-motivation to achievement of results, and accomplishment of objectives.
Industry related Diploma or Certificate (desirable but not essential)
High standard of IT skills to extract & analyse data from complex systems

HSBC Proud

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:
Career Development: Within your current role, as well as Canadian and international opportunities

Company Reputation: Offering prestige, strength, and longevity

Business Growth: Underpinned by our drive, and the highest banking standards

International Connectivity and impact: Build global relationships and be a part of international initiatives

A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization

Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make.