#TOW
Key member of the sales leadership team, Director of Shop-at-Home (SAH) is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he/she will develop and implement systems and processes that support rapid growth of this business. He/she must be a good recruiter and manager of outside sales people and have excellent communication skills.
Key Responsibilities
· Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)
· Actively recruit and on-board outside contractors with experience in window treatments
· Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance
· Work with business support groups to provide ongoing operation support to BTG partners
· Work with installation managers to build installation network and maintain excellent service levels in remote markets
· Help identify and qualify installers as needed
· Measure installation service levels
· Work with stores leadership to identify additional opportunities for BTG Partners Program
Key Requirements
Bachelors in business or related field
10+ years experience including:
· Operating experience in retail or multi-location service business
· In-home sales and management experience
· Experience managing 3rd-party service providers
· Strong interpersonal and communication skills
· High energy and strong motivation skills
· Very strong customer service, problem-solving and follow-up skills
· Ability to identify root causes and solve issues with a high sense of urgency
· Ability to build cross-functional relationships
· Experience working independently, but also as part of a team
Integrating senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.
Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.
Job Type: Full-time
Pay: $70,000.00-$100,000.00 per year
Additional pay:
Benefits:
Work Location: On the road
