ROBINSON MOTOR COMPANY continues to build from the success of Robinson Buick GMC, having built its reputation by caring for its clients. With locations in Guelph, Seaforth and Simcoe we have extensive coverage throughout South Western Ontario. We are an established Dealership that's continued to see steady growth year over year, and a veteran team makes this a great opportunity!
We are looking for a Service Appointment Coordinator at our Guelph location.
Responsibilities include: -
- Managing incoming service inquiries from customers promptly and professionally
- Identify customer needs and present products, pricing and payment plans to customers that is simple and easy to understand
- Make outbound calls each day booking and scheduling Service Appointments
- Following up with past customers in the database
- Respond to customer emails and internet leads through online scheduling
- Update records and enter customer information into CRM system
- Follow up with customers after their visit
- Strong ability addressing and overcoming customer objections
- Work independently and should be able to meet deadlines in a timely manner
- Perform other duties as assigned
The Ideal Candidate:
- Must have excellent communication skills
- Must be comfortable making calls and speaking clearly on the phone
- Pleasant and engaging phone manner
- Previous experience with PBS would be an asset
- Strong computer skills would be required
- Excellent time management skills
- Must have the drive and desire to meet production goals and expectations
- Call center experience would be considered an asset
- Experience in a dealership sales/service department would be considered an asset
- Must be detail oriented, accurate and organized
Qualified individuals are invited to submit their resumes in confidence. We thank all applicants for their interest but only qualified candidates will be contacted.
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
