Scheduling Operations Supervisor
Alpha Resources Ltd. is a rapidly growing staffing agency committed to delivering exceptional workforce solutions across a variety of industries. We are looking for a highly organized, proactive, and customer-focused Scheduling Operations Supervisor to lead our Scheduling Department and support the day-to-day operations of our staffing services.
If you thrive in a fast-paced environment, enjoy solving operational challenges, building client relationships, and leading a team, we'd love to hear from you.
Location
98 Crockford Blvd., Scarborough, ON
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.
About the Role
Reporting directly to the VP of Operations, the Scheduling Operations Supervisor oversees the daily activities of the Scheduling Department while ensuring staffing requirements are met across multiple client locations. This position plays a key role in maintaining service excellence by supervising scheduling staff, coordinating workforce coverage, managing client relationships, resolving operational issues, and supporting continuous improvement initiatives.
This is an excellent opportunity for someone who enjoys leadership, operations, client service, and workforce coordination within a growing organization.
Key Responsibilities
- Supervise the Scheduling Department and provide leadership, coaching, and support to Scheduling Coordinators.
- Ensure timely staffing coverage for client shifts and respond to call-offs, schedule changes, and urgent staffing requests.
- Monitor staffing levels, attendance, and workforce deployment to ensure operational efficiency.
- Build and maintain positive relationships with clients while providing exceptional customer service.
- Investigate and resolve operational issues, incidents, and service concerns.
- Monitor scheduling performance and recommend process improvements.
- Prepare operational reports, staffing metrics, and KPI tracking.
- Collaborate with recruitment, People & Culture, and senior leadership to support staffing and operational goals.
- Promote compliance with company policies, employment standards, and health and safety requirements.
- Participate in workforce planning, employee coaching, and continuous improvement initiatives.
Qualifications
- Minimum 1–2 years of supervisory or operations experience.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
- Experience managing multiple priorities with exceptional attention to detail.
- Diploma or Bachelor's Degree in Business Administration, Human Resources, Operations Management, or a related field.
- Experience in staffing, healthcare, hospitality, security, workforce management, or another service-based industry.
- Experience supervising scheduling or workforce coordination teams.
- Experience handling client relationships and operational escalations.
Why Join Alpha Resources Ltd.?
- Competitive hourly wage of $28.00–$33.00, based on experience
- Additional compensation for approved on-call coverage
- Paid vacation
- Extended Health Benefits
- Group RRSP
- Professional development and ongoing mentorship
- Supportive and collaborative team environment
- Opportunities for career growth within a rapidly expanding organization
- The opportunity to make a meaningful impact on both our clients and employees
Working Conditions
This position is primarily office-based at our Scarborough office, with occasional travel to client sites as required. Flexibility to respond to urgent operational matters outside regular business hours is expected, and occasional evening, overnight, or weekend on-call coverage may be required based on operational needs.
Diversity & Inclusion
Alpha Resources Ltd. is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome applications from qualified candidates of all backgrounds and are committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
If you're ready to take the next step in your operations career and contribute to a growing organization dedicated to service excellence, we encourage you to apply today.
Pay: $28.00-$33.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program
Ability to commute/relocate:
- Scarborough, ON M1R 3C3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you willing to work overnights and weekends on-call as needed by the business?
Experience:
- Supervising staff: 1 year (required)
Work Location: In person
